Audrey Jenkins Concierge Support member story.
How HJ’s Healthcare Concierge Team Made One Member’s Healthcare Journey Less Painful
Finding relief meant navigating a maze of provider visits, imaging appointments, second opinions, and of course, bills. Audrey, a Data Analyst from Tempe, Arizona, was quickly overwhelmed. Frustrated, she turned to HealthJoy’s healthcare concierge team.
Simplicity at Her Fingertrips
Finding providers that met her preferences was only one component of Audrey’s care journey. Her back injury eventually required surgery the following February. And while it seemed afterward like she was making great strides toward a pain-free path, things took a turn for the worse.
A Different Level of Care
HealthJoy’s concierge services made it possible for Audrey to assemble her care team — from the physical therapist and chiropractor to the orthopedic surgeon and neurologist to a second orthopedic surgeon and a second neurologist to a pain management specialist and a second physical therapist — based on her specific preferences. However, what she found most impressive had nothing to do with the app at all, but the people behind the scenes.
“The concierge team members were super courteous and very personable,” she said. “I once asked them to reschedule an appointment for me, and the concierge I spoke to was on hold for an hour or so on a Friday afternoon right before the Fourth of July. She was just so dedicated to getting me a result right then.”
Overall, Audrey describes her HealthJoy experience as “10 out of 10.”