What does “in-progress” mean on an Inbox card?

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Your Inbox contains requests you’ve made to JOY or our healthcare concierges. Requests are “In Progress” while our team of concierges is working to find you the best recommendation. For many inquiries, our concierge team is allotted 1-2 hours of time for research, confirming information with multiple providers, scheduling appointments and much more. Although JOY automated many of our functions, our team is hard at work behind the scenes to deliver you the best results. Ticket queues generally lead to ticket delivery for members within 1-2 business days but during peak season, ticket times can be longer.