The chat screen is the first place you are taken to within our app when you log in. JOY, our virtual assistant, will welcome you into the app and give you a basic rundown on how to use the app. The chat screen is where you’ll chat both with JOY and our healthcare concierge team. The chat screen works similarly to sending a text message on your phone or Facebook messenger. Access the chat screen by tapping “Chat” in the bottom menu.