Why don’t I get notifications?

If you aren’t getting any notifications but would like to receive them, you should check the settings in two separate locations.  First, your phone (Apple iOS and Google Android) both have system level notification controls. Select the “Settings” icon from your phone and look for the notification section, scroll down to HealthJoy and make sure you have notifications enabled. 

Second, make sure you don’t have “Do not disturb” mode turned on on your phone. While turned on, you will not receive ANY notifications or phone calls. 

Lastly, go to the “Profile” section of the HealthJoy app and tap “Settings” then “Notifications.” Every phone is different, so please check with your manufacturer’s owner’s manual for more details on your particular device.

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