Using the HealthJoy app is the preferred method of accessing our service. You’ll have access to all your up to date benefits within your benefits wallet, year after year. You’ll also be able to conduct video consultations with medical providers (required by some states for online visits) right within the app. You’ll have historical access to all your chat logs and inbox cards, for a more transparent look at your usage. You can also make requests 24 hours a day when our live concierge desk is closed and have your request answered first in the queue. In these days of an on-demand world, our app is the ideal experience. If you don’t have a smartphone or for complicated issues, we encourage you to give us a call during live concierge hours.