What are the backgrounds of the healthcare concierges?

Our healthcare concierges work in teams we call “Pods.” Our pods consist of trained professionals with diverse backgrounds including nurses, former Blue Cross customer service agents, medical billing specialists who have years of experience working in healthcare. Our use of Pods allows our team to pool from decades of unique experiences and service our members at the highest levels. We carefully screen all staff members and provide them with extensive training – we look for people that have excellent communication and problem-solving skills that have a strong desire to help people.