How One Employer Saved Over $2 Million With HealthJoy

INDUSTRY: HEALTHCARE

A HealthJoy customer since 2018 initially turned to our solution to help improve the healthcare navigation and benefits experience for its nearly 5,000 employees. Since then, the company has seen over $2 million in savings, or a 151% return on investment.

That number is driven by employees who love features like telemedicine consultations, Bill Review services, and provider search. In fact, across nearly 66,000 member interactions, the client's employees show 93% satisfaction with their HealthJoy experience.

Here’s how HealthJoy brings value to employees every day, and how our support made all the difference during a crisis.

The Client Story 

This customer serves as clinical lab for hospitals and health systems nationwide. Additionally, its research arm continuously improves on current tests, develops new tests, and catalyzes laboratory diagnostic technologies.

The customer's employees are predominantly young and engaged with their benefits. Yet, before implementing HealthJoy in 2018, they relied heavily on their three-person HR team to provide answers, locate misplaced benefits cards, and make recommendations about benefits.

“My team was taking a brunt of the benefits calls,” the Lead Benefits Administrator said. “There are only so many of us, and that was a source of frustration.”

In her 24 years at the company, the Lead Benefits Administrator has watched the company grow from 650 employees to nearly 5,000. By the time they were introduced to HealthJoy in 2018, the HR and benefits team was buried in benefits requests.

“We had to find better, faster, and more creative ways to help employees get answers.”

 LEAD BENEFITS ADMINISTRATOR

A Mobile Solution Meets Their Needs

With a population makeup of about 50% Millennials (those aged 25-40 years old in 2021), the HR team knew a mobile solution would be key.

“Employees don’t want to have to talk to someone,” the Lead Benefits Administrator explained. “They want to use their mobile device.”

HealthJoy’s intuitive, connected mobile experience features 24/7 chat support from a healthcare concierge team who can find providers, answer benefits questions, and review medical bills to uncover savings. Employees immediately enjoyed learning where they were overpaying for prescriptions through HealthJoy’s Rx Savings Review feature. They also loved the ease of the benefits wallet, which is always on hand with insurance cards and benefits details for employees caught in the waiting room or pharmacy line.

Those initial positive reviews snowballed. Since implementation, their employees have used HealthJoy to find answers, navigate healthcare, and uncover savings 65,632 times. Across those interactions, they give HealthJoy member interactions an A grade.

Centralized Telemedicine Lightens the Load

Being in the healthcare industry, this client is often at the frontline of research into solutions for scientific issues of national concern. During the coronavirus pandemic, that role became even more important to public health.

The company scaled up its COVID-19 testing capabilities in March 2020, in partnership with the Vice President’s Coronavirus Task Force. That meant its employees worked overtime to help process virus test kits as case counts rose around the country. In addition to juggling a heavier workload, employees and their families dealt with the same increased pressure and fear as others around the world.

The HR team began searching for ways to support employees, particularly those juggling medical concerns and a desire to socially distance. While employees would normally have turned to the client's on-site clinic for acute medical concerns, their HR team wanted to provide a lower-exposure alternative to employees. So they began actively directing employees to use telemedicine through the HealthJoy app.

Unlike their carrier-provided solution, HealthJoy’s virtual consultations were already embedded in an app employees regularly used and loved. The entire process, from booking to video consultation, takes place on the platform. In a short time, the HR team saw telemedicine consultations spike in popularity.

“Our telemedicine visits grew by 75% from February to September 2020.”

LEAD BENEFITS ADMINISTRATOR

This step also helped keep pressure off clinic staff. HealthJoy’s telemedicine service can treat up to 90% of non-emergent medical conditions, including sinus infections, flu, and migraines. Our concierge team redirects employees seeking in-person care to this option where appropriate.

During the ongoing COVID-19 pandemic, telemedicine helps employees determine whether their symptoms warrant testing or an in-person visit. Employees were also able to ask telemedicine providers to send notes from their virtual consults directly to the on-site clinic for followup, if needed.

““Employees were really grateful for this service.”

LEAD BENEFITS ADMINISTRATOR

“Nobody wanted to go out, so having HealthJoy telemedicine on hand was incredibly helpful.” With HealthJoy’s help, employees could continue its focus on the fight against COVID-19.

Overall Savings

Propelled by high member utilization, the client has achieved an estimated savings of over $2 million over their nearly three years on the HealthJoy platform. Yet the Lead Benefits Administrator and her team see the greatest value in the time it has saved. Now, her team routes employee questions straight to HealthJoy.

“It’s a significant time savings,” she said. During the chaos of 2020, HealthJoy’s ability to lighten the load for their HR and clinical teams further proved its value to the team.