Collegiate Academies: a seamless implementation helps HR meet high expectations

Collegiate Academies’ broker, HUB International Gulf South, introduced them to HealthJoy. The platform’s navigation and steerage tools, including Provider Search, Procedure Search, and Facility Search, impressed Erin immediately.

She also knew employees would love using telemedicine. Since it cuts down on travel time and offers accessible appointments in just 15 minutes, Erin hoped employees would use it as a convenient alternative to in-person visits. A majority of all doctor, urgent care, and ER visits can be safely handled by phone or video, making it a simple solution for time-pressed teachers.

With HealthJoy in hand, it was time to get employee buy-in.

To show employees all that HealthJoy could do, Erin focused first on her own experience. She used provider search to find a local doctor, and HealthJoy’s healthcare concierge sent a recommendation that exceeded her expectations.

As a result, Collegiate Academies staff began exploring—and loving—the same features. During one presentation, Erin shared app screenshots and walked them through the provider search process step by step. She saw them starting requests before the presentation even finished.

“Provider search has certainly made a big splash,” Erin said.

That momentum continued to build into even more positive reviews. After debuting the app, Erin shared two staff stories at a regular benefits meeting. The employee who searched for a therapist for years shared that HealthJoy helped find a near-instant match for the services she needed.

“You could tell she was pleased and happy with that first time HealthJoy experience,” Erin said.

She also shared employee-focused marketing materials provided by HealthJoy, including email templates, posters, and postcards.

Combined with those rave reviews, they drove Collegiate Academies to 75% employee activation. In just the first few months,  employees have requested nearly 1,000 individual HealthJoy services.

With strong buy-in from enthusiastic staff, the sky’s the limit. Erin says she’s excited to use HealthJoy to support them through an unusually challenging year.

Brokers seeking a smooth and successful implementation can lean on their in-depth knowledge of their clients’ benefits package to speed up the process, HUB Account Manager Dana Albrecht said.

When working with Collegiate Academies, Dana easily handled implementation. HealthJoy’s white-glove service made all the difference in Collegiate Academies’ experience, Dana said.