Case Studies

Collegiate Academies: a seamless implementation helps HR meet high expectations

INDUSTRY: EDUCATION
HEADQUARTERS: NEW ORLEANS, LOUISIANA

Educators need flexible support

When Erin Labostrie took the HR helm at Collegiate Academies, she stepped into the midst of a group with high standards. Ninety-nine percent of Collegiate Academies’ 2019 class gained college acceptance, and graduates earned a collective 4.6M in scholarship monies.

Yet the hardworking educators at Collegiate Academies were struggling to prioritize their health. They couldn’t find local providers who met their standards or schedule. They put off seeing a therapist or called doctor after doctor to find available appointments, to no avail.

To meet Collegiate Academies’ rigorous staff standards, Erin knew she needed another solution.

Before HealthJoy, our employees were having a hard time finding providers who could work around our busy school schedule. Finding one that worked was a long and frustrating process.”

– HR Director erin labostrie

Setting the stage for success
Collegiate Academies’ broker, HUB International Gulf South, introduced them to HealthJoy. The platform’s navigation and steerage tools, including Provider Search, Procedure Search, and Facility Search, impressed Erin immediately.

She also knew employees would love using telemedicine. Since it cuts down on travel time and offers accessible appointments in just 15 minutes, Erin hoped employees would use it as a convenient alternative to in-person visits. A majority of all doctor, urgent care, and ER visits can be safely handled by phone or video, making it a simple solution for time-pressed teachers.

We love that HealthJoy seemed accessible, navigable, and user friendly. It brought everything together in one place, a real one-stop-shop.

– HR Director erin labostrie

With HealthJoy in hand, it was time to get employee buy-in.
A “huge fan” helps
employes love HealthJoy
To show employees all that HealthJoy could do, Erin focused first on her own experience. She used provider search to find a local doctor, and HealthJoy’s healthcare concierge sent a recommendation that exceeded her expectations.

I really feel they went above and beyond to find me a great provider. Being a huge fan of HealthJoy helped motivate the team to try it out.

– HR Director erin labostrie

As a result, Collegiate Academies staff began exploring—and loving—the same features. During one presentation, Erin shared app screenshots and walked them through the provider search process step by step. She saw them starting requests before the presentation even finished.

“Provider search has certainly made a big splash,” Erin said.

That momentum continued to build into even more positive reviews. After debuting the app, Erin shared two staff stories at a regular benefits meeting. The employee who searched for a therapist for years shared that HealthJoy helped find a near-instant match for the services she needed.

“You could tell she was pleased and happy with that first time HealthJoy experience,” Erin said.

75%

employee activation

1,000

individual HealthJoy services

She also shared employee-focused marketing materials provided by HealthJoy, including email templates, posters, and postcards.

Combined with those rave reviews, they drove Collegiate Academies to 75% employee activation. In just the first few months,  employees have requested nearly 1,000 individual HealthJoy services.

With strong buy-in from enthusiastic staff, the sky’s the limit. Erin says she’s excited to use HealthJoy to support them through an unusually challenging year.

Broker Insight
Brokers seeking a smooth and successful implementation can lean on their in-depth knowledge of their clients’ benefits package to speed up the process, HUB Account Manager Dana Albrecht said.

When working with Collegiate Academies, Dana easily handled implementation. HealthJoy’s white-glove service made all the difference in Collegiate Academies’ experience, Dana said.

The implementation process is user-friendly, and the fact we have a rep who makes sure you’re keeping on pace, as well as reference guides, means you have the support you need for any questions. It made the process a lot less painful.

– HUB Account Manager Dana Albrecht

Find out how we can help guide your employee’s healthcare journeys.

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