How HealthJoy Maximized Benefits Utilization and Produced 333% ROI for a Mental Health Leader

INDUSTRY: BEHAVIORAL AND PRIMARY HEALTHCARE
HEADQUARTERS: WARSAW, IN

As the largest Community Mental Health Center in Indiana, the Otis R. Bowen Center for Human Services (Bowen Center) strives to “strengthen communities and improve the health and well-being of those they serve by expanding access to care.” They achieve this by integrating primary healthcare with mental healthcare, addiction recovery treatment, and life-skills coaching. With such closely aligned missions, the HealthJoy x Bowen Center partnership was a no-brainer, and Bowen Center employees loved the app from the start.

“It was super easy and user friendly.  I was able to get in with a doctor over the phone within 10 minutes of setting the appointment up.  I would definitely recommend the app to others!”

KAYLA B., MEMBER

Bowen Center turned to HealthJoy for a myriad of reasons, and Benefits Coordinator Garrett Penn shared their goals for the partnership when it kicked off in 2019.

1. Our employees wanted a one-stop-shop to house all of their benefit information. The HealthJoy benefits wallet (in-app) allows employees and their family members to access their benefits all in one place, 24 hours per day. 
2. Convenience is vitally important to our employees because their time is valuable.  Having the option to access virtual and telephonic medical appointments 24/7 was a game-changer in opening up access to medical care for our employees and their families.
3. Expanding resources beyond our HR and Benefit teams. We included HealthJoy’s healthcare concierge, and JOY allows employees to get their questions answered promptly, while also reducing the administrative workload for our HR and Benefit teams.

“As a mental health and primary health care provider, Bowen Center is passionate about increasing access to medical care not just for the patients we are privileged to serve, but for our employees and their families too. HealthJoy helps us fulfill that mission by bringing healthcare to the palm of our employees’ hands.”

GARRETT PENN — BENEFITS COORDINATOR, BOWEN CENTER 

In the years since, the company has seen over $954,000 in savings, which translates to an impressive 333% ROI

Those program results are driven by employees who love features like telemedicine consultations, the Rx savings program, and provider search. In fact, across thousands of member interactions, Bowen Center employees show 89% satisfaction with their HealthJoy experience.

How HealthJoy’s Unified Virtual Care Experience Produced Over $428,000 in Telemedicine Savings

With the help of JOY — our AI-powered virtual assistant — and a dedicated human healthcare concierge team, Bowen Center employees can easily find high-quality, low-cost care when they need it. HealthJoy pairs modern technology with human support to help save valuable time while educating and engaging employees.

For example, when a Bowen Center employee submits a provider request for treatment of a sinus infection, we can step in and direct members to relevant programs. These programs include telemedicine for convenient, cost-efficient treatment and Rx Savings for the lowest possible antibiotics prices.

By creating a unified experience, we’re able to provide whole person wellness support that drives improved health and successful financial outcomes — for employees and employers alike. As a result, Bowen Center has already enjoyed $428,270 in telemedicine savings since partnering with HealthJoy.

In addition to telemedicine, Bowen Center has seen significant savings using other HealthJoy products, including:

• $118,575 in Provider/Facility Steerage Savings
• $299,806 in Rx Savings
• $86,941 in Administrative Savings
• $14,339 in Medical Bill Review Savings

With HealthJoy’s powerful suite of virtual care options available 24/7/365 at the touch of a button, Bowen Center can feel secure knowing their employees are taken care of. Robert Ryan, Ph. D, LMHC — CEO and President of Bowen Center — has seen the impact firsthand.

“I can say — both personally and as the CEO of our organization — that HealthJoy is delivering on their promise to us.”

ROBERT RYAN, Ph. D., LMHC — CEO AND PRESIDENT, BOWEN CENTER

“Selecting benefits that our Team will use and find beneficial is always a challenge. Every new app or program claims they are going to revolutionize the way our Team interacts with healthcare or we’ll see dramatic reductions in costs or improved outcomes if we just partner with them,” said Ryan.

“I have personally used the app to treat a case of poison ivy and within 20 minutes of interacting with the app I had a prescription in my hand. From a leadership level, anything that can deliver value and divert our team’s healthcare needs to the appropriate level of care — as opposed to the most convenient and often most expensive option — and have a great outcome beyond saving money? That’s a win. We’re very happy with the virtual health visits and the one-stop-shop HealthJoy provides for our teammates.”

Reach out today to see how HealthJoy can help promote high-value, high-quality care options at every step of your employees’ care journey, boosting utilization, savings, and satisfaction along the way.

About Bowen Center