It’s been an exciting and often uncertain quarter for many of us. At HealthJoy, we’ve settled into our remote work routines and have focused on tackling some exciting product updates just in time for open enrollment. In addition to delivering some product enhancements for the app and the client dashboard, we’ve also been doing some behind-the-scenes product planning to expand our offerings further. HealthJoy clients will see these things come to fruition in 2021.
Improvements to the Client Dashboard
This quarter, the product team made considerable strides in improving the HealthJoy client experience. These new updates and many more are accessible through the HealthJoy dashboard, our clients’ home for HealthJoy. The dashboard makes it simple for employers to manage their HealthJoy account, track their goals, and communicate with employees.
Introducing Self-service Wallet Card Customization
Clients can now customize the look, feel, and content of individual wallet cards displayed in our app within the HealthJoy dashboard. With increased customization, you can focus on the exact details most relevant to your employees and change what’s displayed at any time.
HealthJoy’s digital wallet keeps all your employees’ benefits cards in one mobile, always-available location. Though these cards were always customized to display an employee’s plan elections, some features were limited by company size. Our most recent product updates have unlocked even greater customization for large employers and made this feature available to employers of every size.
You can add sections to the card, format style and color, and change the hyperlinked text displayed on the card from the dashboard. You can even link out to a PDF for additional information.
Client Renewal Process Improvements
- Our product team recently rolled out significant improvements to our renewal process. These efforts will make it easier for renewing clients to transition to another year of HealthJoy service seamlessly. Updates to the process include:
- We’ve shortened the renewal process. Renewing clients will only need to update important plan year documents (e.g. SBCs) and add/edit benefits that are changing for the new plan year. We will automatically pull over the rest of their benefits information from the previous plan year to the new plan year.
- You’ll see clearer timelines which more closely mimic the implementation process. This will make your timeline more familiar and easier to navigate.
- Moving forward, we will save plan year information. For instance, you’ll be able to view your 2020 plan year, 2021 plan year, etc. and easily switch between them.
In the future, you’ll be able to view changes that have been made compared to a previous plan year, adding another level of historical analysis. Look out for this additional renewal update in 2021.
Coming Soon – Broadcaster
This long-awaited self-service tool will enable clients to send push notifications directly to members through the dashboard with minimal involvement by the HealthJoy customer success team.
Broadcaster communications will be simplified by our pre-written templates and suggested cadences, including notifying spouses of benefits available to them, promoting a wellness event, launching a brand new benefit, and more. Our templates will be written using industry best practices we’ve developed over the last 5 years.
You can also create fully custom communications to meet your needs. Either way, these notifications will allow you to interact directly with employees, their spouses, and their dependents using app notifications. Best of all, there is no additional cost for HealthJoy clients.
We’ve released this feature to a small group of clients this quarter and are already seeing incredible enthusiasm. We know you’re eager for even more ways to reach employees during this hectic time of dispersed work and divided attention. So, we’re really looking forward to rolling Broadcaster out to all HealthJoy clients in early 2021.
Improvements to the HealthJoy app
The app is available in Spanish as of earlier this fall. If the phone language is set to Spanish, the app will switch the default language to Spanish. Otherwise, members can manually change the app language to Spanish in their settings. The menu, navigation bar, chat, inbox, and profile are all available in Spanish. NOTE: benefits wallet and plan benefits are not currently available in Spanish.
As we charge toward Jan. 1, we’re excited about the future of our product roadmap and our focus on continually improving the HealthJoy client experience. We’ll be expanding our clinical services with the help of our new Chief Medical Officer, Dr. Patricia Pechter, and making improvements to our mobile application. And, of course, we’ll continue to improve the HealthJoy client experience and jazz up client tooling. 2021 promises to be an exciting one for HealthJoy. We hope you’ll stay tuned.