Our company mission has always been to simplify the benefits and healthcare experience for employees. With this in mind, we are excited to announce the launch of an all-new employer dashboard that greatly enhances the client and broker experience. Our team has applied the insights learned from hundreds of clients to bring more simplicity and enhanced customization to our dashboard.
Streamlined Implementation & Renewals Process (Q4 2019)
One of the most powerful things about HealthJoy is the personalized experience that each member receives. From the first time a member logs in to the app or chats with our concierge team, we deliver moments of “WOW.” Members see their tailored benefit cards when they log in, and JOY, our virtual assistant, greets them by name. They might even instantly receive a message with suggestions for saving money on their prescriptions. To make all these things happen, we have to integrate a lot of data before launch.
With our all-new dashboard, we’ve cut the time and effort it takes to provide that data and onboard a new customer. We’ve done a “soft-launch” of the redesigned dashboard with new clients since mid-July. The implementation process, previously consisting of 2 months of ongoing document collection, emails and calls, has been drastically slashed to a couple of days (starting with today’s version, in most cases, it will be 30 minutes to 2 hours).
We’ve incorporated a new high-level timeline on the main page of the dashboard that helps ensure implementation stays on track. Clients can drill down further to individual benefits and provide detailed information at any time. We’re also incorporating a real-time benefits wallet preview feature, so you’ll know what a benefits card will look like to your members.
Improved Reporting and Insight (Q1 2020)
We’ll be expanding our reporting functionality to increase transparency into program performance. You’ll be able to understand how people are using HealthJoy over time, gauge member satisfaction, preview upcoming communications, and more. Put your finger on the pulse of your benefits package and get a clear understanding of what’s going on at that moment.
Custom Benefits Communication (Starting Q2 2020)
In the past, we’ve limited custom virtual assistant communications to enterprise clients. We are excited to offer two new options to all clients within our platform:
Working with hundreds of clients, we’ve seen that many of their communication needs are similar, so we created JOY templates. These templates are proven communication scripts that will get your employees to engage with their benefits. You’ll just need to answer a few basic questions, select a release date, review the script, and click the “schedule” button. JOY will then automatically engage your employees at the appropriate time and let them know about your latest benefits updates. Templates are simple to use and require minimal writing.
We’ll soon be launching our newest employee communication tool, HealthJoy Broadcaster. You’ll have complete control over your messages and notifications. We plan to add surveys, member segmentation, and more throughout the year.
2020 and beyond…
The ripple effects of our 2019 HealthJoy dashboard features and improvements will be felt for years to come. We will continue to improve our product for the member as well as those people who are working hard to provide their employees with the best benefits package possible.
Existing Customers: In the coming months, look for a message from your HealthJoy Customer Success Team with details on logging in to the new dashboard.
At HealthJoy, we believe that privacy is your fundamental right. We design every technical system, process, service from the ground up to protect your information. We understand that your healthcare data is the most personal information possible and take extreme care when working with it. We never share a member’s data with their employer, spouse or any other 3rd party without consent. We are 100 percent compliant with all federal privacy laws as well as the Health Insurance Portability and Accountability Act (HIPAA) which has strict guidelines on how to handle data.
Only You Can Access Your HealthJoy Account
You can secure your HealthJoy account easily with a password that meets password best practices in use today- i.e. at least eight characters long that contains digits, alphanumeric and standard characters. You can create millions of possible combinations. You can also use advanced security technologies such as Touch ID or Face ID to log into your account.
Your Healthcare Data Belongs To You
We understand that when it comes to your health and health records, these are private matters. We will never share your data with your employer, under any circumstance. The only data we may share with an employer is aggregated data that’s 100 percent anonymous to protect privacy. An employer will never see your health record. All aggregated data presented is based on the entire employee population, so your employer might view how many online medical consultations happened in April for the whole company, but they will never know you performed five for your family that month. HealthJoy doesn’t gather personal information to sell to advertisers or other organizations.
Fort Knox Approach To Data
We are serious about cybersecurity, our data and how the handling of that data complies with all HIPAA federal requirements and we take it much further. We only use 256-bit encryption within our app and to store all data. Our data center is SOC2 compliant. SOC2 is an auditing procedure that ensures your data is securely managed and processed.
Robust Employee Training
Our employees provide you and your family with confidential, one-on-one help in navigating the complex healthcare system. They are trained to work with providers, facilities, insurance companies, and other health-related organizations to resolve complex issues. They also go through extensive training on HIPAA and how to handle any data. If at any point they need to work with a 3rd party on your behalf with sensitive information, they will get your approval and will not proceed without it. Every one of our employees understands the trust our members place in us each day.
Your Transactions Are Safe
Your peace of mind is our highest priority. Our app connects with 3rd party financial accounts including 401k, HSA, FSA, HRA and many more. We’re serious about security and use cutting-edge technology to ensure your personal information is fully encrypted and securely stored. For members with high deductible health plans that have a medical consultation fee, we utilize Stripe.com, a PCI Service Provider Level 1, that manages billions of dollars every year in transactions for the largest companies in the world. Our company never stores your financial information on our servers.
Only The Best Partners In The Business
Your mother was right, people judge by who you associate with, and we take that to heart. We only work with companies that are entirely HIPAA compliant that handle your data with care. We make sure through both process and technology that we treat all information correctly. We require HIPAA business associate agreements (BAA) in place with each of our partners to maintain PHI security and overall HIPAA compliance
It’s officially summer, the best time of year in Chicago. We’ve been hitting up a bunch of street fests and watching the 4th of July fireworks at Navy Pier but don’t worry, we’ve been hard at work improving our product. Our summer release has a bunch of goodies for both our users and tools for our Concierge staff to deliver outstanding results. As always we’ve also sprinkled a little more artificial intelligence into our product as well.
Rx Decision Center
We’ve made some changes to both the front and backend when it comes to delivering drug savings. Our graphics team has spent countless hours to get everything pixel perfect, and our UI designers have created a layout that’s easier to understand. We’ve also redesigned the backend to make it easier for our Concierge to deliver results.
For companies that have either connected an analytics platform to our system or are working with a TPA that supplies us claims data, we now display health opportunities to our members. These opportunities are based on historical claims data and make recommendations based on industry best practices. Here are a few reasons for new opportunities:
- Age-based or seasonal screenings
- Recommended vaccines
- Inappropriate prescribed medications
- Suggested medication based on evidence-based guidelines
When launching HealthJoy at a company, we now have an easy to use self-serve tool FOR HR to make sure everything is perfect. They can upload eligibility files, essential documents, plan information and more. They can add company logos, preview the benefits wallet, and customize the experience.
We’ve automated and redesigned our company reports. They are now gorgeous and make understanding the success of your program as easy as possible. It’s full of charts that give you a quick snapshot on how you’re doing, and we’ll even let you know how you’re doing versus other companies. We distribute these reports every month
Bringing AI to eligibility files
Eligibility files can be a source of frustration for both HR and brokers. A single error within a file will sometimes break other systems. To streamline the process, we’ve created a system that uses artificial intelligence and fuzzy matching to make the whole process work easier.
New Demo Experience
We’ve rolled out a new demo experience for people testing out the app. Our consulting partners will appreciate the updates.
The end of winter is upon us, and here in Chicago we are looking forward to the Spring flowers blooming. This is a fairly big update for us but many of the improvements will happen in the backend to our custom built Member Management CRM Platform. This CRM is what we use to service our members. That doesn’t mean we’ve left out a few goodies for our members. You got some fun toys to play with that will improve your healthcare experience. As always, this is a free update for anyone that has the HealthJoy service at their company.
Richer Inbox Cards
We’ve completely redesigned our inbox cards. If you issue a service request, you’ll now receive the information in our new, easy to read card layout. It contains more information and actionable shortcuts to call a provider, get driving directions and much more.
Health Savings Account (HSA)
For eligible accounts, we will now show your HSA balance information right from within the app. You’ll always know how much money you got to spend on your healthcare, right from within your benefits wallet.
Health Insurance Deductible
Your deductible is a specific amount your health insurance plan requires you to pay out of pocket toward medical expenses each year. You can now view your deductible and out of pocket limits for both you and your family from your plan benefits screen (for eligible plans.)
Want a demo of HealthJoy? Select a convenient time below.
The team at HealthJoy is excited to announce that we have a new Chief Operating Officer (COO), Brad Aaron. Brad brings 20 years of operational and legal experience in the technology, healthcare, and SaaS space. He has a long track record of helping build high performing teams, process and performance improvements, strategic planning and legal matters. At HealthJoy, his main focus will be streamlining processes to improve the company’s ability to scale as we onboard more clients.
Prior to HealthJoy, Brad served as the COO of MethodCare, a SaaS offering that used prorprietary predictive analytics to detect anomalies and trends in patient billing and clinical data to identify lost revenue, improve cash flow and increase patient safety for hospitals throughout the United States. Brad managed all operational aspects of the company, including finance, human resources, account management, corporate development and all legal matters. During Brad’s tenure at MethodCare, the company experienced growth from 13 employees to almost 90 employees as revenue increased from approximately $1MM to over $25MM. Brad also managed the successful sale of MethodCare to ZirMed. Previous to MethodCare, he worked for Allscripts Healthcare Solutions, Q Interactive and FreeDrive.
“We are extremely excited to have Brad agree to a full-time role as our COO during this period of exponential growth,” said Justin Holland, Co-Founder and CEO of HealthJoy. “Brad’s leadership and operational experience will ensure that we deliver an even better client and member experience as we scale.”
Brad, We are excited to have you join us. Tell us a little about yourself.
I’m delighted to officially be part of the HealthJoy team. For the last couple of years, I’ve been consulting with several startups in the Chicago area that specialize in healthcare and education technology. I love the excitement of working with a startup and periods of high growth. Prior to that I was COO of MethodCare for four years. They were a fast-growing HealthTech startup during my time at the company until we sold it to ZirMed.
I grew up in the Chicago suburbs, moved to Chicago after college in 1993 and love the city. During the summer I like spending time in the outdoors, playing golf and sailing. In the winter I love to cook and see live music. I went to college at Tufts University, where I got a bachelor’s degree in political science before getting my law degree at Northwestern.
So, why did you decide to join HealthJoy?
That was pretty easy actually. I’ve been consulting in the healthcare startup space for a few years and I’ve heard a lot about HealthJoy in the press. I knew that using technologies such as artificial intelligence, data mining and virtual assistants was going to massively disrupt the healthcare and employee benefits space, so I had been keeping an eye on the company. When chatting with someone at Chicago Ventures, they thought I would be a good fit at HealthJoy and I jumped at the chance to speak with them. Once I met the team at HealthJoy, I got even more excited. The team is an amazing group of really smart and driven people that want to change healthcare.
What’s the first project you look forward to tackling at HealthJoy?
There are so many new companies coming onboard as clients, so I want to help streamline the onboarding process and make it as seamless as possible for companies to roll out HealthJoy. Everyone knows that healthcare is complex, so we want to make sure that our onboarding process is dead simple to roll out. We also want to make sure we WOW new customers right from the start. I’ve already dug into the numbers and it’s incredible to see the ROI companies are getting within 30 days of rolling out our service. We want to make sure they can see those savings and we can share that story with the market.