How to Highlight Overlooked EAP Services

How to Highlight Overlooked EAP Services

When you think of supporting employee mental health through a pandemic, a counseling benefit might be the first thing that comes to mind. But what other lifelines could you offer employees? Financial pressures, legal services, and substance abuse resources were always critical, but now they’re simply essential. The easy answer is one you likely already offer: an Employee Assistance Program (EAP).

Despite being carefully crafted to support a range of personal issues, EAP services are rarely used. If your utilization rates are low, you’re not alone. We often associate EAP’s with mental health, but if your employees aren’t exploring their EAP, they’re missing out on financial, family, and legal resources, as well. During this critical time, it’s worth revisiting how you highlight all the benefits of your EAP.

What other EAP services do you offer?

If your employees are thinking of their EAP at all, they might have a vague notion about mental health counseling. Yet you probably offer other helpful EAP services and resources that go far beyond short-term counseling (see our post Does Short-Term Counseling Really Work? for more).

Employee Assistance Programs evolved to address the problems most likely to impact employee performance. If it distresses and distracts employees, there’s probably an EAP resource to address it. For example, EAP’s typically include:

  • Financial counseling – resources to help employees manage their budgets, address debt, and more.
  • Legal services – free legal counsel for divorce, bankruptcy, and more.
  • Adoption assistance – free legal and financial support for employees who want to pursue adoption.
  • Child and elder care services – resources and support for caregivers
  • Nurse advice lines – though often offered through a third-party service, EAP’s can sometimes offer nurse lines and medical advice to employees
  • Substance abuse referral services – short-term counseling and group support resources specifically for employees struggling with substance abuse
  • Workplace trauma counseling – support for employees struggling with trauma after incidents of workplace violence

Even if you already know your EAP program inside and out, it’s worth revisiting through the lens of what employees might need most during a pandemic. Now is the time to lock in your communication strategies so employees understand exactly how an EAP can help.

(Read our post “How to Help Employees Manage Coronavirus Anxiety” for more)

How to highlight underutilized EAP services

Helping employees make the most of your EAP means communicating its value, clarifying the details, and digging deep into employee education. Check these boxes to make sure you’re highlighting everything your EAP has to offer:

Lay groundwork with a solid benefits education strategy
During open enrollment, employees are primed to hear new information about benefits. Get ahead by refreshing your benefits education strategy. For example, if you aren’t adding anything new to your EAP this year, take this opportunity to highlight some of the underutilized services included in your EAP. Consider hosting a lunch-and-learn session to cover your EAP benefit, or dedicating a few more slides to EAP services. Given what we know about EAP utilization, it’s likely even long-time employees could use a refresher.

Follow up with monthly communications
With the basis of a strong employee education plan underfoot, it’s important to build on awareness with a year-round campaign. Regular benefits communications ensure that all your helpful benefits, from telemedicine to EAP, stay top-of-mind. Employees might not immediately think of these benefits when things go wrong, but that’s exactly when they’ll need EAP services most. These communications might take the form of emails, slack messages, webinars, or push notifications. If they already know exactly where to access their EAP—and that it’s free—they’re far more likely to turn to it first.

Employee Assistance Program Guide

EAP’s are often buried in a benefits booklet and ignored. Here, we’ll share our best tips for helping employees navigate life with the help of your EAP.

Use a platform that centralizes your benefits

When benefits are centralized in a single location, it’s simpler for employees to locate the resources they need when they need them. While our industry has focused on print booklets and brochures, others have innovated in apps. That means employees expect to be able to access benefits from their mobile devices. Printed benefits booklets are obsolete, and if they’re left in a vacant office, all bets are off. At the very least, employees should be able to quickly find phone numbers and information on your intranet or in the cloud. For the most seamless experience, gather all your benefits information together in a single app. We call this a benefits experience platform.

Offer employees benefit support

Under normal circumstances, offering support for employee benefits questions might be a matter of opening your door. When employees are remote or shifts are staggered, this becomes a little trickier. You may need to offer an anonymous tool, like Survey Monkey, so employees can ask questions about their benefits. This is especially helpful for services like EAP, which may carry a stigma. If your benefits experience platform offers live support, even better. Now is the time to make sure employees know it’s there. Give them simple directions for accessing support on their mobile device or from home.

We’re all facing challenges in the wake of COVID-19, and those challenges require us to rethink our benefits communication strategies. The good news is that your EAP already offers the support employees crave. It’s just a matter of making sure they know when and how to find it.

HealthJoy 2.0: A Peek Under the Hood

HealthJoy 2.0: A Peek Under the Hood

We talk a lot about the front end of the HealthJoy 2.0 application, and the interface changes are certainly a drastic improvement. They make the app easier to use, and it’s more beautiful. You can read all about these changes in Part 1 of this series introducing HealthJoy 2.0.

In Part 2, we’re going to dig into less obvious, but absolutely critical, updates. We’ve done a whole lot more on the back end that members might never see, but those things also fundamentally change how HealthJoy works. I had the pleasure of adding some input into the front-end user interface (UI) changes and working with the designers, but the back end improvements remained a mystery. I would hear bits and pieces in meetings, but as we approached the launch, I realized I didn’t have a holistic view of all the changes. So, I decided to take a deep dive. In order to understand what’s new on the back end of HealthJoy 2.0, I interviewed my friend Alexey Tarazevich, Director of Product, Max Mashkov, Senior iOS Developer and Mobile Lead, and Sergey Tsisnevich, Software Architect, to discover all the changes.

The HealthJoy platform has been built over the last five years, and like any startup, things were sometimes done quickly to get to market fast. Our platform consists of our app, a custom customer relationship management (CRM) system built to help our concierge team deliver quick service, a dashboard for HR, custom application program interfaces (APIs), and a wide variety of databases. As a project, HealthJoy 2.0 started a couple of years ago and represents a fundamental change to the architecture of our core product. These changes don’t encompass the complete list of everything that’s new, but rather what I considered most important, coming from a non-programming background.

A stronger server connection

When you stop to think about it, the wireless Internet on your phone is pretty amazing. You have access to the world’s information at your fingertips. These connections that we take for granted are very complicated and don’t always work as planned. In the older version of our app, if you were in a location with terrible Internet, you might find yourself getting error messages while using HealthJoy. With HealthJoy 2.0, we’ve created a “self-healing” strategy to maintain a connection to the server and be more forgiving if problems occur. We’ve made changes to how the app refreshes, maintains its present state, and syncs to our system. This might not be something you appreciate if you’re in a city with a great connection, but it will feel vital if you get hurt while hiking outdoors and want to speak with a medical provider.

Moving to gRPC: A lean and mean communication framework

During the 1990s, as instant messengers gained a foothold with AOL, a new open source instant messaging protocol called XMPP was created by the open source community. We originally built HealthJoy as a full featured XMPP client, which uses a very verbose (read large) markup communication protocol over web sockets, using XML-based content. While there are many features of XMPP we still like, we were able to take advantage of Google’s gRPC project by encapsulating XMPP and moving a majority of the business logic from the client (the mobile application) to our servers. This allows us to manage complexity in one place cross platform and reduce the overall size of the installation file on your mobile device. Further, we have adopted Protobuf, a serialization library, that further reduces the payloads between our servers (less data to make the magic happen!). All of these architecture decisions give our members increased stability, better battery life, less data usage, and a far snappier experience.

Our servers are doing the heavy lifting

Our previous chat system depended on a user’s phone to do the processing locally. This approach worked perfectly, but with heavy usage could put more demands on a user’s battery. Our app was never really too much of a battery hog (not like many of the games I play), but we knew we could do better. We’ve moved almost all of the chat process to our server. At the end of the day, you might never notice a .1% difference on your battery, but our programmers want to live up to best practices.

A Shift from the Angular framework to React

Some of the features within our app, like our benefits wallet and inbox cards, leverage a hybrid app development strategy through WebViews. A WebView is an embeddable browser that an application can use to display web content. With this type of front-end development, programmers choose frameworks and libraries to make things easier. We initially used Angular, but we switched to React. Facebook created the React framework in 2013, and it’s since grown to be the leading choice for developers. We’ve seen a considerable performance lift in all our WebViews, which we know users will appreciate. The file size of many files dropped by up to 85%, which improves performance significantly.

A more native approach to programming

When we began the development of HealthJoy, we chose Objective-C and Java as our primary programming language for iOS and Android, respectively. It’s been around since the 80s and is a solid choice for programming. I remember learning it in college in the 90s and using it for small projects. Since our launch, both Apple and Google have designated preferred programming language, Swift and Kotlin respectively, that are tailored to their platforms. Both Swift and Kotlin are fantastic programming languages that have tons of unique features that work wonderfully on iOS and Android. We’ve fully transitioned all our code to these development environments, which allows us to continue to deliver rich native experiences much faster than before.

Coupling, but not dating

So, when designing software, the term “coupling” apparently referred to the degree of interdependence between software modules. Low coupling is a sign of a well-structured and planned system, which HealthJoy 2.0 architecture has now achieved. This makes our system easy to maintain, extend, and scale. Going forward, we are far more agile in our development.

An odyssey away from Monoliths

Over the last few years, companies like Netflix, Google, Amazon, and other technology leaders have switched over from monolithic software architecture to microservices. The benefits of this move include flexibility, scalability, agility, and more. A monolithic application is built on one large codebase, with major limitations on feature improvements, scaling features, and speed of delivery. Microservices break this down into a collection of smaller independent units which communicate with each other through APIs. With HealthJoy 2.0, we’ve now officially moved to microservices. As we scale our engineering team, this new architecture will give our team more flexibility for future development.

Other technical improvements (warning: jargon ahead)

We’ve also implemented a series of other large and small changes that significantly impact performance, simplicity, and scalability, things our members will appreciate every day. Some of those additional changes: (feel free to skip this section if your head spins when getting into the technical weeds).

We’ve moved to OpenResty (Nginx / LuaJIT) to help further scale our web applications.

Our DevOps team is using ELK Stack (Elasticsearch, Logstash, and Kibana), Prometheus, and Grafana for system and application logs collection, aggregation, visualization, search and monitoring.

We’ve also made drastic changes to our automation testing, extensively leveraging Appium, Cucumber, Jenkins, Selenium, and TestNG. We’ve also added Sauce Labs for cloud-based live, automated and continuous testing.

These technical improvements ensure that we deliver the best code to our members every time.

A round of applause for our entire tech team

As you’ve read, HealthJoy 2.0 was way more than just a user interface polish. This was a huge endeavor for our entire technical team, and I personally want to thank everyone involved in delivering a fantastic product. This is a revolutionary change for us as a company, and it sets us up for innovation in the future. These changes will help us to live up to our company mission to guide our members to affordable, high-quality healthcare.

Want to see it for yourself? Get a demo of the all-new HealthJoy 2.0. 

Introducing The New HealthJoy 2.0

Introducing The New HealthJoy 2.0

Today I’m thrilled to debut the completely updated HealthJoy 2.0.

We’ve been working on the all-new version of HealthJoy for the last two years. It represents around-the-clock work from our talented team of developers, and I am so proud of what they’ve accomplished in this redesigned experience. The changes made in HealthJoy 2.0, especially those on the back end, lay the technical foundation to continue to fulfill our vision of removing the complexity from being healthy.

Having said that, the visible improvements to the user interface that you’ll notice when opening the app are significant and, I have to say, delightful. You’ll experience a completely new design that’s airy, easier to read, and feels magical. Improvements to navigation, chat, and our inbox makes the HealthJoy app a true joy to use.

In this post, we’ll cover the most significant changes to the front end of HealthJoy. We’ll feature an in-depth look at backend changes in an upcoming blog post.

The new bottom navigation bar

HealthJoy 2.0 includes a bottom navigation bar that makes it easier to find everything you’re looking for in a snap. For example, you can now jump from the middle of a chat into your benefits wallet and back. You can seamlessly keep chatting the whole time with a concierge. We’ve also heard loud and clear from our members that you want one-click access to our menu for immediate access to all our services. You’ll love our new tab bar.

Redesigned inbox

When you submit a member service request, you will see more information as our concierge team works to complete your request. We want to make these cards clear and transparent, so requests will now include the name of the person for whom the service request was made and the estimated time of delivery. When you tap an “in-progress” card, you’ll see details about the status of your request. We’ve added buttons to help you cancel your request, and to keep your inbox tidy, you can also archive your requests after they’re received.

Profile personalization

Your new and improved profile can be updated for a more personal experience. We’ve made it possible to add a photo (handy in chats), change your contact email, and leave us your direct feedback. You can also see family member data from within your profile. We’ve also enhanced security so you can enable a passcode or Face ID lock and feel extra confident with the safety of your personal data. We know these features are something our members expect from their favorite apps, and adding them makes the experience more personal and enjoyable.

Reimagined chat

You’ll notice the HealthJoy 2.0 chat experience is quite an upgrade from our previous version. We’ve added new features to make our chats more transparent. The text selectors for prepopulated text are easier to use, and you can now ask questions as free form text to initiate a new text. You can see the name and photo of the HealthCare concierge (HCC) with whom you’re chatting, for that personal touch. You’ll also see a timer indicating how long it takes the HCC to join you in a chat. Finally, we’ve made it possible to upload files from iCloud, Dropbox, Google Drive, locally from your device, and to add photos from your gallery. This makes it simpler to upload your bill or Explanation of Benefits (EOB) when submitting a bill review, for instance.

Extensive backend updates

Of course, those are just the visible changes. The user interface updates will be the first thing you notice, but the backend changes are actually what I’m most excited about. On the back end, HealthJoy’s architecture, which consists of the app, a custom customer relationship management (CRM) system, a dashboard for HR, custom application program interfaces (APIs), and a wide variety of databases, has been completely redesigned as well. While you might never see these updates, you’ll notice the app is now faster, more stable, and uses less battery. These changes will help us with our mission to guide our members to affordable, high-quality healthcare. The new HealthJoy 2.0 will be released in a staged rollout beginning today, and we can’t wait for you to experience it. We’ll explain our backend changes in an upcoming post in more detail. If you’d like to nerd out about that, stay tuned.

Schedule a demo to see how HealthJoy 2.0 can help employees find affordable, high-quality healthcare and more. 

How to Help Employees Manage Coronavirus Anxiety

How to Help Employees Manage Coronavirus Anxiety

“We are living in unprecedented times.”

It’s a refrain in nearly every marketing email in my inbox, and I’m guilty of writing it myself. Yet we say “unprecedented” for good reason. We haven’t seen a pandemic of this scale in at least a century. There are so many aspects of our current crisis that can breed anxiety, but uncertainty may be the one hovering over them all. The scale alone means no one is safe from coronavirus anxiety, so it’s a safe bet that no matter how your company is handling this crisis, your employees are anxious.

There’s no good way to predict what will happen next. So if it’s your job to raise morale and support employees, you may not be able to offer them assurances. That doesn’t mean you can’t offer support. A support system at work—yes, even a remote one—can give employees the strength to move through this new world with a little less fear. In this post, we’ll discuss a few strategies for supporting employees through “unprecedented times.”

Use virtual tools for connection

Whether they’re home alone or working with a family, your employees are likely eager for a distraction. While it’s tempting to cancel all your company happy hours, I’d urge you to simply move them online. Connection—even the virtual kind—has never been more important.

You never think you’ll miss the watercooler banter, but a bit of distraction can help us step outside our own anxieties. Since we moved to a fully-remote model to support social distancing, the HealthJoy office has enjoyed virtual happy hours with spelling bees and trivia, yoga sessions with local instructors, cooking classes with a local chef, and online “coffee breaks” in a chat room. Our operations manager, Mallory, has used video tools Zoom and Google Hangouts for these meetings, and employees are encouraged to bring partners, roommates, and kids along for the ride. As we all battle boredom in isolation, facilitating small opportunities for employees to casually chat can keep it at bay.

Remember employees’ individual challenges

I’ve been surprised to hear all the different ways my friends and family are feeling the strain of social distancing. Parents homeschooling children are dealing with incredible stress. So are employees in a difficult relationship, awkward roommate scenario, or even just a small space. Some of your employees are fighting loneliness. Remember that every employee is facing a different situation at home, and that understanding those differences can help you better support employees.

Start at the top. A few simple lines in your CEO’s next email acknowledging fear, uncertainty, and coronavirus anxiety can go a long way toward fostering an open culture. Consider encouraging managers to put a little more emphasis on the personal in their 1-on-1’s, as well. Yes, those of us still working are very focused on ticking off tasks. But understanding an employee’s unique personal challenges is an important step in helping them succeed during this challenging time. To do that, your employees need to feel comfortable opening up. It’s a communication challenge, to be sure. Luckily, we all have extra time on our hands.

Be as transparent as possible

You can’t promise employees the future will be smooth. After all, none of us know what’s coming down the pipe. Transparency doesn’t require you to lay out the future—it just means telling employees what you know when you know it. When employees trust that you’ll give them relevant, up-to-date information about the health of your company, they won’t have to spend time worrying about what you AREN’T telling them. There’s a reason transparency is a hallmark of strong company cultures. It’s never been more important.

How to Maintain Company Culture with Remote Workers

 Here are six ways to maintain your culture with remote workers.

Learn more »

Give your employees wellness resources

With hiring likely frozen or scaled back at many companies, now is the time for focusing on the health and wellness of your employees. That could mean pointing toward free meditation resources, deals on healthy food, or gyms offering free online workouts. Don’t forget, though, that boredom is also a challenge for mental health and can lead us to stew on our coronavirus anxiety. If you’ve found a good free online game, puzzle, or documentary, why not share it with employees? Invite them to share with coworkers too. When you crowdsource activities, you’ll find far more to share. We’ve created a “virtual break room” channel in Slack where employees can share what they’re doing, eating, and watching to stay healthy and active. It’s a hit, and I’ve used it to find everything from lunch specials to local donation drives.

Emphasize your EAP

If you offer an employee assistance program (EAP), now is the time to make sure employees know that it exists. These free counseling services are arguably the best tools you can offer anxious employees during a national crisis, but most probably don’t know they exist. One survey found that usage of EAP programs remains at only 7% (see Why Employees Don’t Use Your EAP Program for more). That’s likely due to a combination of factors, like a lack of employee education and a confusing benefits delivery system. Don’t let your employees fall into that gap.

Send an email with clear, concise directions for accessing EAP. Ask your marketing department, or your EAP provider, to create a compelling graphic explaining the service. Post it to your company Slack feeds or your intranet. Do whatever you need to help employees understand this service is free, confidential, and available to help with coronavirus anxiety from home.

Employee Benefits Communication Guide

In this guide, we’ve rounded up our best tips for improving your benefits communication. Whether you want strategies for open enrollment or to improve your year-round communications, this guide has resources for every benefits communication conundrum.

Learn more »

Provide telemedicine support

On that note, telemedicine is a powerful support measure for employees right now, as well. Most telemedicine providers can offer preliminary support to patients with mild to moderate COVID-19 symptoms. Virtual services can keep healthy patients with other medical concerns from entering waiting rooms and contracting the virus. Telemedicine faces the same barriers as EAP—most employees don’t know it exists or how to find it. Improving your benefits communications around telemedicine is an important way to support employees. Since a majority of Americans are insured through their employers, companies have a big part to play in pushing this alternative to in-person care.

Though you won’t see employees around the office for a while, their wellness is more important than ever. By offering connection and support, you can help employees move through a period of waiting, and through coronavirus anxiety, with a little less uncertainty.

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<div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_1' > <div class='gform_heading'> <h3 class="gform_title">State of the Benefits Survey eBook - 1-Col</h3> <span class='gform_description'>Testing form</span> </div><form method='post' enctype='multipart/form-data' id='gform_1' action='/blog/2020/04/' > <div class='gform_body gform-body'><ul id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below'><li id="field_1_8" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_1_8' >First Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_1_8' type='text' value='' class='large' placeholder='First Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_1_9" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_1_9' >Last Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_1_9' type='text' value='' class='large' placeholder='Last Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_1_4" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_1_4' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_4' id='input_1_4' type='text' value='' class='large' placeholder='Email' aria-required="true" aria-invalid="false" /> </div></li><li id="field_1_5" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_1_5' >company name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_1_5' type='text' value='' class='large' placeholder='Company name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_1_6" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_1_6' >Company Size<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_select'><select name='input_6' id='input_1_6' class='large gfield_select' aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>Company Size</option><option value='1-100' >1-100</option><option value='100-500' >100-500</option><option value='500-3000' >500-3000</option><option value='3000-1000' >3000-1000</option><option value='10000+' >10000+</option></select></div></li><li id="field_1_7" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_1_7' >Which Best Describes You?<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_1_7' class='large gfield_select' aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>Which Best Describes You?</option><option value='Employer' >Employer</option><option value='Benefit Consultant' >Benefit Consultant</option><option value='TPA' >TPA</option><option value='PEO' >PEO</option><option value='Other' >Other</option></select></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_1' class='gform_button button' value='Get Your eBook' onclick='if(window["gf_submitting_1"]){return false;} window["gf_submitting_1"]=true; 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[gravityforms id=9]
<div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_9' > <div class='gform_heading'> <h3 class="gform_title">10 Benefits Presentation Tips from TED Talks eBook - 2-Col (Pop-up)</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_9' action='/blog/2020/04/' > <div class='gform_body gform-body'><ul id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below'><li id="field_9_8" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_8' >First Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_9_8' type='text' value='' class='large' placeholder='First Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_9" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_9' >Last Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_9_9' type='text' value='' class='medium' placeholder='Last Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_4" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_4' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_4' id='input_9_4' type='text' value='' class='medium' placeholder='Email' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_5" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_5' >Company name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_9_5' type='text' value='' class='medium' placeholder='Company name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_10" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_10' >Company Size<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_9_10' class='large gfield_select' aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>Company Size</option><option value='1-100' >1-100</option><option value='100-500' >100-500</option><option value='500-3000' >500-3000</option><option value='3000-1000' >3000-1000</option><option value='10000+' >10000+</option></select></div></li><li id="field_9_7" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_7' >What Describes You?<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_9_7' class='large gfield_select' aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>What Describes You?</option><option value='Employer' >Employer</option><option value='Benefit Consultant' >Benefit Consultant</option><option value='TPA' >TPA</option><option value='PEO' >PEO</option><option value='Other' >Other</option></select></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_9' class='gform_button button' value='Get Your eBook' onclick='if(window["gf_submitting_9"]){return false;} window["gf_submitting_9"]=true; 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