Introducing HealthJoy QuickLaunch

Introducing HealthJoy QuickLaunch

Our healthcare system is facing an unprecedented challenge.

Some reports estimate we can expect the number of potential coronavirus infections in the US to stretch into the millions. Treating critically ill patients will put an incredible amount of pressure on our healthcare systems. Increasingly, the CDC and other public health officials are urging Americans to turn to telemedicine first. As a benefits experience platform, we want to do our part to alleviate some of that pressure. That’s why we’re rolling out HealthJoy QuickLaunch.

The HealthJoy QuickLaunch process will allow companies to deploy telemedicine and concierge support out to employees in just two business days. Companies have the option to include either HealthJoy EAP or behavioral health with the initial deployment, improving their capacity to address mental health during these stressful times.

We’ve created this QuickLaunch version of HealthJoy’s benefits experience platform to meet the immediate needs of employees. To launch, companies need only supply an eligibility file with basic information enabling HealthJoy to deploy its product fast. After launch, HealthJoy will work with the company to release a full version of HealthJoy within our standard implementation period.

How can you help employees during a pandemic?

Employers and HR departments are stepping up to slow the spread of the virus and ease our healthcare system’s burden with virtual care options. But where to start?

How it works:

  1. Provide HealthJoy with a basic employee eligibility file.
  2. Within two business days – Employees can access telemedicine, healthcare concierge support, and, optionally, HealthJoy EAP or telebehavioral health.
  3. Standard installation – After launch, we’ll begin the process to offer our full benefits experience platform including a custom benefits wallet, provider recommendations, Rx savings reviews, medical bill advocacy, HSA, FSA, and 401k support, and enhanced benefits support, to all employees.

As the coronavirus pandemic continues to play out, we are seeing telemedicine increasingly highlighted as a first line of defense. Telemedicine can consult and treat the 80% of people who it’s estimated will experience mild symptoms and won’t need to go to the hospital. Telemedicine helps our hospital systems free up resources for severe cases, and of course, it allows communities to “flatten the curve.”

This product comes in response to requests from companies and benefits consultants for a swifter way to launch our solution. Companies want to provide employees with access to telemedicine and healthcare guidance right now, not in three months. We’ve streamlined the client onboarding process to make getting virtual care as simple as possible.

Launching QuickLaunch more than triples available onboarding capacity during this crisis. We are also working with clients to make telemedicine consultations free for every member, regardless of their health plan, and to encourage this alternative for care in line with CDC recommendations.

We want HealthJoy QuickLaunch to help us build a bridge to care for your employees, and all our members, during this difficult time.

Schedule a demo or talk to sales to learn more about HealthJoy QuickLaunch.

How HealthJoy is Responding to COVID-19

How HealthJoy is Responding to COVID-19

I’d like to provide an update on how HealthJoy is handling the current COVID-19 outbreak.

We understand the exceptional pressure that all business and HR leaders are experiencing at this time. While this virus is running its course and continues to be a looming unknown for the coming months, we want to remind you that HealthJoy is here for you, your employees, and their families. We have planned, and are executing, our pandemic continuity plan to support all of you during these times with the same speed, quality, and access that you have always enjoyed from our team. We have instituted many policies to ensure our workforce is healthy and able to handle your team’s needs for the future.

During this time, we’re encouraging clients to remind employees that HealthJoy telemedicine can be used for non-emergency issues in the comfort of the homes, avoiding unnecessary exposure to potential pathogens in care facilities. For customers with HealthJoy EAP, we can also support your employee’s mental health during these stressful times. Also, as the pressure on the provider systems increases, we are here to ensure our members can still access affordable, high-quality healthcare. Please remind your employees we are an available resource.

In an effort to be totally transparent, here are the active policies we are instituting at HealthJoy, effective last Friday, to ensure our continuity of service:

  • We’ve closed our physical Chicago office and are requiring employees to work from home through the end of March at a minimum. We’ll continue to assess the ongoing situation and extend or alter work arrangements as necessary. We’ve updated all our policies and procedures to ensure business continuity for our customers and teams so that HealthJoy remains a safe, productive, and comfortable place to work. We will depend on video conferencing and virtual meetings to minimize disruption.
  • We have issued new protocols for employee business travel to limit and reduce the potential of exposing our team members, customers, or business guests to coronavirus. We have suspended all international travel, domestic events, and have severely restricted domestic business travel. This will affect travel for in-person customer visits; we encourage all parties to handle these meetings with video conferencing.
  • We have formed an internal COVID-19 Response Team that meets regularly to review new information. We’ll be re-evaluating our protocols to reflect the current state of the pandemic, align and manage cross-functional responses, and share regular ongoing communication around HealthJoy’s COVID-19 response.
  • The HealthJoy Business Continuity Plan ensures that your customer success team, member services team, and support continue to be available, despite the challenges of the current environment. You can reach your assigned customer success manager at any time as before.
  • We are closely monitoring guidance from the CDC and WHO to ensure that our policies and practices keep our teams safe and healthy. We are actively adjusting our policies to reflect the latest recommendations, and we will advise if there is any impact on our ability to support you now or in the future.
  • Most importantly, we are encouraging our employees to be mindful of their health and embrace the healthy habits that are part of our collective responsibility to slow the spread of coronavirus.

We hope everyone stays safe during these times and in the best of health. The HealthJoy team is here to support you in your time of need.

Sincerely,

Justin

Introducing HealthJoy QuickLaunch: We’ve created a version of our benefits experience platform that meets the immediate needs of employees, with telemedicine and concierge support in just two business days. 

How HealthJoy Recommends Facilities and Providers

How HealthJoy Recommends Facilities and Providers

This post was originally published Aug. 7, 2017, and updated March 11, 2020.

At HealthJoy, we know better than most the impact of choosing the right medical facility or provider on healthcare outcomes and cost. Sure, choosing the right provider or facility can mean less out-of-pocket spend for your employees and lower employee costs for your company. More importantly, though, finding a highly-rated provider can mean a better healthcare experience. That’s a responsibility we don’t take lightly. Our sophisticated internal processes and technology deliver superior results compared to review sites or referrals alone.

How it starts

We direct members to the highest quality, best priced, and most convenient facilities based on their needs. We’re able to do this because our platform integrates health plan information, medical needs, member preferences, and past interactions to guide our research. Whether a member needs a general practitioner, specialist, surgery facility, or imaging center, all provider search requests begin the same way. A member opens the HealthJoy app and selects “Find a Provider” or “Find a Facility” from the buttons in our main menu. 
From there, our AI-powered virtual assistant, JOY, leads them through a series of questions. She’ll ask about the type of provider they’re seeking, and inquire about other preferences like gender, affiliations, and maximum distance from a location like their home or office. Once they finish telling JOY what they want, our healthcare concierge team can get to work. 

How a search works

Our team of healthcare concierges comes from diverse backgrounds, including customer support, healthcare, and medical claims. They spend time doing deep research on behalf of each member’s request—valuable time saved by our members. Armed with our recommendations, members can be certain they’ll see a provider or visit a facility that is highly rated by fellow patients, in-network, and appropriately priced. 

To get started, we consider all the information the member provided to JOY. They might want to see a female OBGYN, or need to find a CT scan within 10 miles of their home. JOY passes all their preferences along to a healthcare concierge so they can begin working on the request. 

First, it’s important for our team to consider the member’s specific health insurance plan. Going outside a healthcare network for care can cost employees hundreds or even thousands of dollars. This step is easier said than done, though, because in-network qualifications are not straightforward. While the facility where a procedure is done might be in-network, the specific provider might not be—or vice-versa. That’s why we start our provider search using the specific health plan’s search tools. Our diligence in assuring an in-network recommendation is one of the biggest ways we save members money. However, we don’t stop there. 

Once we’ve located an in-network provider near the member’s preferred location, we begin to dig deeper. We look into the provider’s patient ratings and reviews across several websites. We make sure there are no malpractice claims against them—something that might be difficult for members to check on their own. 

Next, whenever possible, our team will find an estimated cost for the visit and compare it to the estimated costs in the area. We’ll only recommend facilities that are at or below the average cost in the area. Since a lack of price transparency makes pricing a guessing game, our researched estimates are a significant piece of the cost-saving puzzle for our members (see Make Healthcare Shoppable with Price Transparency for more).

Finally, we take the extra step of calling the provider to ensure all the details we’ve uncovered, from the provider’s specialty to their availability, are still true. 

Within 24 hours, a concierge sends their recommendation to the member. It includes an estimated cost (when available), contact details, and location. If the member needs help, we can even book an appointment on their behalf. 

What are HealthJoy’s JOY Campaign Journeys?

Simply launching a new benefit isn’t enough. Learn how we proactively engage members to drive utilization and move your cost-containment efforts forward. 

Learn more »

Why nurse lines alone won’t cut it

We’ve spent five years developing a healthcare engagement platform that leverages artificial intelligence and virtual assistant technology for a reason. 

Over 80% of our inbound and outbound client interactions are handled by our virtual assistant. This frees up our staff to perform higher-level tasks that “Old School” services must do manually. Things like asking members’ form data, submitting prescriptions, uploading medical bills, and more are all handled in a more efficient manner than the nurse line model. 

Think about it this way: if the average registered nurse has an hourly rate of $32.66 an hour in the United States, how many outbound calls can you really expect them to make?  If the average call lasts just 15 minutes, it would cost them $8.16 per outbound call. This doesn’t even take into account busy signals, unanswered calls, time to dial, call-backs, etc. Would you expect them to really make outbound calls and engage your members? Yes, they might do a little claims data analysis every quarter or at the start of the program and reach out to the members who spend the most, but what about the rest of the members? What about the rest of the year? 

We’ve designed our system to be proactive from the start, engaging all members consistently before there’s even a problem. While nurse lines might focus on managing care for the most expensive 10% of employees, our process allows us to redirect care and cut costs for every member.

Why All Your Employees Want a Mobile Benefits Solution

Why All Your Employees Want a Mobile Benefits Solution

As “okay, Boomer,” spreads from social media to sweatshirts advertising copy, the divide between working generations feels more palpable than ever. You only have to look up from your phone to see that Gen Z and even Millennials are even more comfortable on mobile devices than they are IRL.

When considering mobile solutions for your company benefits, though, you may wonder if you risk leaving some employees behind. It’s not a leap to guess that office workers in their 20’s and 30’s will love a mobile benefits experience platform. What about older populations? What about workers on factory floors, farms, and others outside the office?

You might be surprised to learn what we have: that often, these employees are the most likely to adopt mobile benefits technology. Don’t take our word for it, though. In this post, we’ll explain why a mobile-first solution is perfect for office workers, factory workers, Boomers, Gen Z, and everyone in between.

An experience for every age group

We know the under-40 set will quickly pick up a mobile-first benefits app. These generations expect a mobile experience from their shopping, dining, travel, and wellness tools. It’s obvious they expect the same from healthcare and benefits. Perhaps surprisingly, though, this seems to be the case across generations. Your employees—yes, even older workers—want a centralized mobile experience.

Ninety-six percent of Americans now own a cellphone, and the majority of those—81%— are smartphones, according to the Pew Research Center. For comparison, only 75% of Americans own a personal computer. For Baby Boomers, those who in 2020 are between 56 and 74, smartphone adoption is steadily climbing. Ninety-one percent of those 65 and over own a cellphone; 53% own a smartphone. That’s relevant to employers because that same group of older Americans are working at higher rates than in previous decades. The Pew Research Center analysis of 2018 labor force data found that 29% of Boomers ages 65 to 72 were working or looking for work. It’s a good bet that a greater majority of those workers own a smartphone.

If you’re employing Baby Boomers, the assumption that they won’t adopt mobile-first technology is just plain wrong. Anecdotally, we find that many prefer to use a mobile application. In 2014, almost 20% of our membership used a landline to access HealthJoy. Today less than 5% of members prefer dialing in over chatting in the app. When it comes to health benefits, a mobile-first approach simplifies the user experience for a population that is more likely to need healthcare.

Why Your Mobile Workforce Needs On-The-Go Benefits

Mobile employees are often not in one place all week, meaning that scheduling even the most basic doctor’s check-up can pose some difficulty. That’swhy mobile healthcare access on the move is essential. 

Learn more »

An experience for every industry

Thanks to smartphone adoption, instant communication is the new norm, with video conferencing and messaging apps taking precedence over simple emails. With smartphones at the center of company communication, the benefits of providing your office workers with a centralized, app-based experience are obvious. But what about employees who aren’t already using their phones as part of their day-to-day work?

Again, these employees might prefer the mobile experience to one based on a webpage, especially if they don’t spend the day in front of a computer. As an example, take the factory worker who spends his day on the floor. He only occasionally logs onto a computer at home, making traditional intranet messages, emails, and websites a poor source of benefits delivery and guidance. His smartphone, on the other hand, is always in his pocket. He spends some portion of every lunch break scrolling through his phone, so it’s the ideal source of benefits guidance.

The same is likely true for agricultural workers. We’ve found that companies with rural employee populations find immense benefit in an app-based mobile benefits experience. In addition to spending less time on computers than the average office worker, they face additional challenges from declining access to medical care and high-speed internet.

There are only about 40 primary care physicians per 100,000 residents in rural areas, as compared with 53 per 100,000 in urban areas. Right now, one-third of rural hospitals are at risk of closure, according to the National Rural Health Association. Without options, employees who live in rural communities turn to whatever is available. That might mean a more expensive imaging center, a long journey to find urgent care, or worse, simply not getting the medical help they need at all.

A mobile employee benefits application puts resources like telemedicine and telebehavioral health at their fingertips. When the alternative may be driving an hour or more to reach a doctor, it’s an immensely valuable solution. On-demand help from a healthcare concierge can help them better navigate limited options (see our post “This Benefit is Vital for Rural Employees” for more).

How to find a mobile benefits solution

So what sort of mobile solution do employees want most? In a 2019 Mercer study of over 16,000 workers, 39% rated an app that helps them find the right medical care as a highly valuable digital solution. Thirty-eight percent listed family medical records, and 36% rated telemedicine as highly valuable. A mobile application that centralizes all these services in one place could prove to be the ideal solution.

With simplified access and navigational tools that meet them in moments of need, a mobile benefits experience is right for employees of every age, in every industry. HealthJoy’s centralized benefits experience platform brings the convenience and ease of a mobile application to all your employee benefits. That gives employees access to care and the power to make smarter healthcare decisions. Your employees—yes, all of them— are going to love having benefits at their fingertips.

Schedule a demo to see what HealthJoy can provide the mobile benefits experience your employees crave.

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<div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_9' > <div class='gform_heading'> <h3 class="gform_title">10 Benefits Presentation Tips from TED Talks eBook - 2-Col (Pop-up)</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_9' action='/blog/2020/03/' > <div class='gform_body gform-body'><ul id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below'><li id="field_9_8" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_8' >First Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_9_8' type='text' value='' class='large' placeholder='First Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_9" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_9' >Last Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_9_9' type='text' value='' class='medium' placeholder='Last Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_4" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_4' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_4' id='input_9_4' type='text' value='' class='medium' placeholder='Email' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_5" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_5' >Company name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_9_5' type='text' value='' class='medium' placeholder='Company name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_10" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_10' >Company Size<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_9_10' class='large gfield_select' aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>Company Size</option><option value='1-100' >1-100</option><option value='100-500' >100-500</option><option value='500-3000' >500-3000</option><option value='3000-1000' >3000-1000</option><option value='10000+' >10000+</option></select></div></li><li id="field_9_7" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_7' >What Describes You?<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_9_7' class='large gfield_select' aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>What Describes You?</option><option value='Employer' >Employer</option><option value='Benefit Consultant' >Benefit Consultant</option><option value='TPA' >TPA</option><option value='PEO' >PEO</option><option value='Other' >Other</option></select></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_9' class='gform_button button' value='Get Your eBook' onclick='if(window["gf_submitting_9"]){return false;} window["gf_submitting_9"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_9"]){return false;} window["gf_submitting_9"]=true; jQuery("#gform_9").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_9' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='9' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_9' value='WyJbXSIsImFkODg5MTk3ZmY1MDIyZGVjZjEyNWI2ODk1Y2YyMGZiIl0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_9' id='gform_target_page_number_9' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_9' id='gform_source_page_number_9' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>