The Most Utilized Employee Assistance Program (EAP) is Here

The Most Utilized Employee Assistance Program (EAP) is Here

Want to address mental health issues at your company with an EAP, but discouraged by poor utilization? Don’t worry – HealthJoy is launching the most advanced employee assistance program (EAP) that uses our artificial intelligence-powered virtual assistant to make utilization skyrocket.

Learn more about EAP programs in our Employee Assistance Program Guide

We’re supercharging EAP using the same technologies that led to a 10X increase in telemedicine utilization. HealthJoy EAP offers 24/7 support to your employees to address personal and professional struggles before they have lasting impacts.

Here’s what sets HealthJoy EAP apart from all other programs:

Z

Simple

Instant access right from your smartphone

Redirection

JOY and our concierge can direct care to our EAP

Centralized

Our EAP lives in our app with all your other benefits

Education

Year-round education keep the program top of mind

v

Outreach

Personalized campaigns based on health plan usage

HealthJoy EAP gives your employees access to licensed counselors, social workers, and psychologists for short-term consulting. Other services that help employees maintain their work-life balance include help with finances, legal, elder care, estate planning, debt counseling, retirement assistance, and much more.

Schedule a demo today to see how HealthJoy is building a better employee benefits experience.

Why Tackling Benefits Awareness is Vital for Your Company

Why Tackling Benefits Awareness is Vital for Your Company

As an employer, you invest a lot of resources into making sure your employees are taken care of and have a competitive benefits package. This often comes in the form of providing health insurance, dental, wellness, 401k, and other essential offerings. But are your employees aware of all the excellent benefits you offer? This may seem like an odd question to ask, but the truth is that simply providing benefits doesn’t guarantee your employees will know about them and use them. There’s a lot of work that goes into generating awareness, and it’s a step that many companies don’t focus on as much as they should. Let’s take a look into the current state of benefits awareness to understand this issue better.

The current state of benefits awareness

A Gallup study found that more than 85% of large employers offer a wellness program, but 40% of those employees aren’t aware that the plan exists. Just imagine, if your company is paying for 1,000 people to be part of a wellness program and 400 people aren’t aware that you’re even offering the program. Is that money well spent?

While this study focuses specifically on wellness programs, this is a trend that’s observable across all benefits. It’s difficult to pin down exactly why awareness rates are so low across the board, but there are a few likely reasons:

  • Little to no investment in education. It’s easy to spend all your time thinking about which benefits to offer and forget about the second half of the equation: education. Without strategically sharing basic information often – like which benefits you offer and where they can be accessed – employees will continue to remain in the dark.
  • A high-friction benefits experience. Healthcare and employee benefits aren’t known for having particularly consumer-friendly experiences. The benefits experience can be particularly frustrating for employees since information tends to be scattered across multiple places – making it difficult for employees to access and use. That’s why a seamless benefits experience is an important factor to consider when it comes to awareness. A list of ten websites and phone numbers is a poor holistic experience.
  • Lack of available guidance. Lastly, as an employer, you may recognize that you have a benefits awareness problem. But you’re not sure what steps to take to fix it. People want access to help wherever and whenever they need it. Searching a collection of websites or waiting for office hours for help can be less than ideal.

Why boosting benefits awareness is vital for your company

Boosting benefits awareness isn’t just a box to check – it’s a critical step every company needs to take if they truly want to maximize their offerings. You’ll quickly see that investing the right resources into this problem can lead to impactful results, such as:

  • Increase in engagement: The most obvious advantage that comes with boosting awareness is that it will lead to employees actually engaging with their benefits. This, in turn, will create a waterfall of other positive outcomes and also ensures that the offerings you invested in don’t go to waste. Everyone knows that things like wellness programs or telemedicine deliver a positive ROI, but increasing engagement has been difficult in the past.
  • Boost in employee satisfaction: You can provide the world’s most comprehensive benefits package, but if your employees aren’t aware of them, it may as well not exist. And no employee is going to be happy working at a company with no benefits – especially considering that 84% of employees with high benefit satisfaction also report high job satisfaction. The more you can make employees aware of the fantastic benefits they do have access to, the happier they’ll be.
  • Cost savings: Benefits are ultimately designed to save employees time, money, or both. So whether it’s properly using their health insurance or taking advantage of a gym reimbursement, you can see why increasing awareness would lead to cost savings for the employee. The same goes for the employer – you already invested in these benefits, so it’s a huge waste to have them sit around without being used. Plus, you won’t reap the financial benefits that come with having a happier and healthier workforce.  

The solution

To combat low awareness, you need a robust plan that can be put into action throughout the year. We encourage you to get creative with your ideas, but in case you’re feeling stuck, here are a few tactics you can start off with:

  • Host a lunch and learn. Depending on the size of your company, you can host monthly or quarterly lunch and learns where you gather the whole company and review your benefits together. This ensures that everyone has exposure to this information multiple times throughout the year and also presents a space for employees to ask questions.
  • Launch an email campaign. Ask your HR and marketing team to join forces and launch a creative email campaign around your benefits offerings. This is a great way to create regular touchpoints with your employees and share valuable information. Employees will also have the flexibility to go back and review past emails if they ever need a refresher.
  • Print educational materials. I Leave brochures in the common spaces or hand them out during team gatherings so your employees have something to reference when they have questions. Even the visuals of having materials around the office can help keep benefits top of mind for employees. Posters around the office also work great to build awareness.
  • Leverage technology. In the last few years, the availability of virtual assistance and artificial intelligence has changed the benefits awareness game. Having a proactive virtual assistant working year round to educate and engage your employees can increase benefits satisfaction for your entire offering. View technology as a partner on your journey to creating a better benefits experience.

Read our Employee Benefits Communication Guide for more.

While the current state of benefits awareness is less than ideal, the good news is that there’s lots of room for improvement. Now that you’re aware of the advantages of boosting awareness around your offerings, you can take some of the steps we outlined to bring more well-deserved attention to your benefits.

Why Employees Need A Seamless Benefits Experience

Why Employees Need A Seamless Benefits Experience

What makes it so easy to use a service like Amazon? There are a number of reasons: you can access product offerings in one place, filter for cost and quality, and easily see where you qualify for Prime shipping. In short, the experience is seamless.

There are few experiences in healthcare that mirror this type of consumer-friendly service. One area that tends to cause a lot of frustration for employees, in particular, is around a company’s benefits offerings. Not only is it frequently unclear which benefits a company offers but benefits information also tends to be scattered across multiple places – making it difficult for employees to access and use.

While this may not seem like a big deal at first glance, it can actually lead to negative outcomes, from unhappy employees to increased healthcare costs for your organization. Here are a few reasons why it’s important to create a seamless benefits experience for your employees:

Redirection to lower-cost care

Presenting benefits information in one place saves time and money. Let’s say one of your employees comes down with the flu in the middle of the night. Due to a complex benefits experience, he isn’t aware the company offers a free telemedicine benefit and goes to the emergency room or urgent care instead. Not only does he pay an unnecessarily high out-of-pocket cost, but he also waits hours to receive care. If he knew about his telemedicine benefit, he could have saved himself the trouble and achieved the same outcome.

Read our Employee Benefits Communication Guide for more.

But it’s not just about short-term cost savings. Your employees may miss out on the opportunity to access truly life-changing benefits that can improve their health and, as a result, save money in the long run. For instance, many companies offer programs that help employees manage their weight or chronic diseases. This is a benefit that can save people from unnecessary doctor’s visits and hospital bills down the road.

An increase in employee benefits satisfaction

One of the worst feelings – for both employers and employees – is to discover an awesome benefit the company offers halfway through the year. A seamless experience helps make employees aware of the generous benefits you’ve already invested in, letting them know you care about their wellbeing. This can lead to improvements in happiness, productivity, and retention; that’s why 84% of employees with high benefit satisfaction also report high job satisfaction, according to a workplace benefits study by Guardian Life.

Also, keep in mind that the war for talent is more competitive than ever before, with unemployment rates at an all-time low. This makes it critical for companies to not only offer an attractive benefits package but also to make sure their employees are actually gaining something positive from it. Otherwise, you risk losing your best employees to a competitor who both offers and makes it easy for employees to access their benefits offerings.

Year-round engagement

It’s a problem when your employees are only engaging with their benefits around open enrollment. Benefits shouldn’t be something they “set and forget.” They’re offerings that have a significant impact on the physical, mental, and financial wellbeing of employees. When you take steps to make benefits easily accessible, you’re also increasing the chance employees will engage with them. If there’s too much complexity, you risk employees unnecessarily dipping into their own wallets for a benefit that’s already covered or – worse – foregoing care.

That’s why it’s so important to invest in education efforts throughout the year – not just around open enrollment season. We recommend creating multiple opportunities for employees to learn about their benefits, so it’s always top of mind for them. You can use tactics like regular lunch and learns with benefits vendors, ongoing email campaigns, or monthly webinars where employees can bring their burning questions to the table. There are tons of creative ways to teach employees about the amazing healthcare benefits they have within their benefits package.

Time saved for HR

Finally, let’s give our friends in HR a break. Presenting all of your employees’ benefits in one easy-to-find location will drastically reduce the number of questions the HR department receives, such as “do we have an HSA or FSA?” or “where do I access the company’s gym discount?” These are all questions that should be easy for employees to answer for themselves. Trust us; your HR department will thank you later.

Also, if you have a benefits experience that also includes a healthcare concierge service, the time (and cost) savings can be even greater. A concierge can personally guide your employees through the process of finding high-quality and low-cost care, make calls to doctor’s offices on their behalf, and check to see if care is in-network.

Creating a seamless benefits experience for your employees doesn’t have to be a heavy lift on your end, but it will pay huge dividends. As a next step, assess the current state of your benefits experience and identify where the gaps are. Then find a partner who can help you fill in those holes to make the process of finding, accessing, and utilizing benefits truly seamless for your employees. As a result, you’re likely to see cost savings, more satisfied workers, increased engagement, and a happier HR department.

Employee Assistance Program Guide

EAP’s are often buried in a benefits booklet and ignored. Here, we’ll share our best tips for helping employees navigate life with the help of your EAP.

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<div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_9' > <div class='gform_heading'> <h3 class="gform_title">10 Benefits Presentation Tips from TED Talks eBook - 2-Col (Pop-up)</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_9' action='/blog/2019/06/' > <div class='gform_body gform-body'><ul id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below'><li id="field_9_8" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_8' >First Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_9_8' type='text' value='' class='large' placeholder='First Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_9" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_9' >Last Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_9_9' type='text' value='' class='medium' placeholder='Last Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_4" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_4' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_4' id='input_9_4' type='text' value='' class='medium' placeholder='Email' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_5" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_5' >Company name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_9_5' type='text' value='' class='medium' placeholder='Company name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_9_10" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_10' >Company Size<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_9_10' class='large gfield_select' aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>Company Size</option><option value='1-100' >1-100</option><option value='100-500' >100-500</option><option value='500-3000' >500-3000</option><option value='3000-1000' >3000-1000</option><option value='10000+' >10000+</option></select></div></li><li id="field_9_7" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_9_7' >What Describes You?<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_9_7' class='large gfield_select' aria-required="true" aria-invalid="false" ><option value='' selected='selected' class='gf_placeholder'>What Describes You?</option><option value='Employer' >Employer</option><option value='Benefit Consultant' >Benefit Consultant</option><option value='TPA' >TPA</option><option value='PEO' >PEO</option><option value='Other' >Other</option></select></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_9' class='gform_button button' value='Get Your eBook' onclick='if(window["gf_submitting_9"]){return false;} window["gf_submitting_9"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_9"]){return false;} window["gf_submitting_9"]=true; jQuery("#gform_9").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_9' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='9' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_9' value='WyJbXSIsImFkODg5MTk3ZmY1MDIyZGVjZjEyNWI2ODk1Y2YyMGZiIl0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_9' id='gform_target_page_number_9' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_9' id='gform_source_page_number_9' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>