Why Office Workers Need Healthcare Guidance

Why Office Workers Need Healthcare Guidance

Modern work environments with schedules that require over a 40 hour work week can make it challenging to plan doctor’s appointments during the workday. Sometimes even figuring out which doctor to see can take a few hours of research. A trip to the doctor’s office requires at least a half-day off of work. While employees might enjoy having a break from the office, employers may not be as excited to lose valuable hours of labor productivity from their salaried workers. Luckily, healthcare guidance helps both workers meet their healthcare needs, and employers keep their business running.

Healthcare guidance tools in addition to telemedicine deliver healthcare access to workers where they are so that getting medical help no longer has to be a huge ordeal. For white-collar employees and their employers, this is a complete game changer. These tools are boosting workplace efficiency, increasing employee satisfaction, and are completely changing our primitive notions of the benefits experience. Here are the key reasons that office workers especially benefit from a healthcare guidance platform:

Healthcare guidance brings healthcare to employees

Imagine that you have a senior programmer that you pay $120,00 a year has three kids that need to be taken to a doctor a few times a year. You want their kids to receive the best care possible, but you know that each time they need to go to the doctor, they will be out of the office for half of the day. The productivity loss starts to add up over time, and that’s not counting the time it takes to manage other parts of their healthcare.

Now, picture that 60-70% of your programmer’s healthcare needs could be resolved through his iPhone using online doctors and Healthcare Concierges. Instead of leaving his desk to be in the doctor’s office physically, they can quickly ask a question regarding a health condition or procedure to an online doctor that is available anytime. Logistically, this opens up the employee’s schedule to not only miss fewer working hours but miss fewer hours spent on leisure activities at home. Concierges can also save them time by researching facilities, doctors, making appointments and much more.

In simple numbers, providing a healthcare guidance platform only costs about what a catered lunch costs once a month, as compared to the loss of half a day or more, several times a year. The logic is clear: logistics matter for white-collar workers. Healthcare guidance hugely simplifies how care is accessed, meaning employees don’t have to waste company time to stay healthy.

Healthcare guidance platforms are a luxury perk

If anything, employees appreciate when their employer looks out for them and truly cares about them as people. One way a company can express this is through providing employee perks that workers value deeply. The leading healthcare guidance platforms, by nature, are simple, elegant, and gives workers the ultimate luxury – time. The win-win they offer is providing a positive ROI for employers while making employees feel cared for and treated well by their company.

Not only does a perk make current employees feel valued and cared for by their company, but it also plays a critical role in recruiting and retaining new talent. In a competitive job market, a quality employee benefit can be the differentiating factor that helps a company stand out against their competitors. In the war for talent, employees (especially millennials) are even willing to accept a lower salary in exchange for a robust benefits offering. A 2015 Glassdoor survey reports that 79% of employees prefer new or additional benefits over a pay raise. Healthcare guidance platforms hit on a key concern for most white-collar workers: the affordability and accessibility of their health insurance coverage. If you can offer an app that is both a delightful user experience and a solution to difficult benefits questions, there is no question that it’ll give your firm a competitive edge in attracting the best talent.

Having an advanced benefits offering will keep employees coming back for more. When employees first open their healthcare guidance app and see that it is just as modern and sophisticated as their most-used social media apps, they will enjoy, rather than dread, navigating their health insurance and the healthcare system as a whole. This ensures high employee engagement within the platform and a high ROI. The favorable behaviors the employees will display upon using a healthcare guidance platform, such as choosing more cost-effective physicians and replacing costly in-person doctor’s visits with online telemedicine consults, will have greater impact when these behaviors are self-driven, shared with others, and repeated by employees. All this is achieved through a benefits guidance platform that workers will be amazed to discover after years of dealing with outdated health systems and old-school online portals.

Healthcare guidance allow for employees to be fully engaged at work

Health is a basic need and therefore supersedes work and career in a person’s list of priorities. If a worker has some unresolved health concern regularly on their minds, chances are they are unable to bring their full self to the office. The hassles of scheduling appointments, having the right documentation, and understanding what is covered by insurance can act as a significant mental drain for any employee.

When a healthcare guidance platform enters the picture, it simplifies everything. A healthcare concierge will take care of various administrative tasks such as choosing a high-quality in-network doctor, scheduling appointments and verifying insurance coverage. When workers are left to navigate the healthcare system on their own and complete all these time-sucking tasks that require sitting on the phone for minutes to hours, it can truly detract from their workplace responsibilities. Healthcare guidance will free up workers’ mental space by providing healthcare experts and leveraging AI to make the process streamlined and more efficient than ever. Low-hassle and convenience are true assets for a white-collar worker who has enough paperwork on their hands, to begin with.

Knowing that their health coverage is safely in the hands of experts and high-tech automation will minimize the distraction that workers would otherwise face in managing their medical care alone. Also, since the process of accessing a board-certified doctor is much easier through telemedicine, a health issue that once might have kept an employee’s attention for months before their doctor’s visit can be resolved within minutes.

Countless HR experts also cite the power of great employee perks to boost morale and motivation in the workplace. Not only does a robust benefits offering like a healthcare guidance platform simplify employees’ lives and make them more productive at work, it simply provides them with a source of positive energy and happiness. As a tool that works on top of and in sync with of their healthcare insurance, healthcare guidance platforms will bring your company’s coveted benefit package to the next level.

Healthcare benefits are a perk that all employees, regardless of status or background, cherish and depend on. In fact, having better health, dental, and vision insurance consistently tops the list of the most valued employee benefits. The reason is simple: we’re all human and susceptible to health ailments, and the cost of healthcare in the US threatens to bankrupt even the most financially stable family. Now, healthcare guidance platforms and telemedicine are defining the modern-day benefits experience as a low-hassle, convenient, and even enjoyable process. These tools are a channel for the quality and cost-effective care that employees yearn for, as well as the productive and competitive advantages that employers seek. What more of a win-win could you ask for?

How To Select The Right Telemedicine Company

How To Select The Right Telemedicine Company

Cost-effective online doctor consultations are quickly replacing expensive and time-consuming local doctor visits for many cases. Telemedicine expands a patients access to care, increases convenience, reduces travel time,  and delivers service at a lower cost. As an emerging player in modernized healthcare, the global telemedicine market is valued at around $18 billion in 2015 and projected to skyrocket to over $40 billion by 2021.

Despite its incredible potential, employers continue to struggle with low employee utilization of telemedicine services. In many cases, employees are confused, hesitant, or just unaware of the offerings available to them. For any employer who is serious about fully capturing the benefits of telemedicine, it’s crucial to choose the right telemedicine provider– one that does its job well and engages with employees to drive down healthcare costs. When it comes to selecting a telemedicine provider, asking a few questions can make the difference between an underutilized tool and a game-changing service that redefines how people view healthcare.

How does the telemedicine provider engage the user?

It’s not enough for a telemedicine service to merely list a phone number and hope that users will take the initiative to make the call. Not only are phone calls no longer the preferred mode of communication, but people today need constant contact to be top of mind. Whether it’s through a chat-based platform or simple reminder notifications, outbound campaigns that keep a telemedicine service top of mind are integral to staying relevant in today’s age of information overload. Passively offering a telemedicine service is like opening a store and not putting a sign on the door– no one will know it exists.

A provider that offers an integrated health solution, rather than a single solution, can be useful in guiding users to utilize telemedicine. If users are coming to a platform to access a wide variety of healthcare and benefits-related services, there is more opportunity to redirect them to telemedicine. With highly successful platforms, around 50% of telemedicine consults are initiated by members who came to the service for a different reason (e.g., searching for a local doctor) and were redirected to an online consultation. A provider offering a single, siloed service will never gain as much traction as an integrated platform that brings users in through a wide range of channels.

Do they integrate complementary services to enrich the offering?

Because healthcare consists of a web of several different players (employers, insurers, providers, and more), the best telemedicine providers offer a service that integrates within the bigger picture of an employee’s benefits package. If the ultimate goal is to contain rising medical costs and drive employees to make smarter healthcare decisions, telemedicine providers must combine forces with offerings like an employee benefits wallet, 401k and HSA accounts, appointment scheduling, and more.

Once you combine all these aspects of patient care through a single platform, you have a one-stop-shop where all healthcare needs can be taken care of, which simplifies the user experience dramatically. Integrating these components into one platform will also drive up utilization as users can keep coming back to a single app or website as the home base for all their benefits needs and information.

All in all, when you unite several components of employee benefits through a common platform, they help inform one another and lead to the best possible outcome for the user. Seek out a provider that integrates telemedicine into the grander scheme of employee benefits.

Do they offer pre- and post-consultation support?

Another way that quality telemedicine providers engage with patients is through pre-consultation support and guidance, as well as post-consultation follow-up. Accessing care through telemedicine is a new experience for most, and can be intimidating at first. A good telemedicine provider will guide and educate users in a way that makes the process go smoothly with minimal confusion. It should be clear how to reach a doctor, how long the process will take, and exactly which medical conditions can be treated through an online doctor consultation.

A provider that goes above and beyond will also integrate with services that exist in the patient’s real-world environment. It may store data on local doctors and pharmacies in case the user needs to reach out to a provider in-person. It should also leverage this information to craft individualized provider and facility recommendations based on their insurance plan – especially in an emergency.

Just as important as a telemedicine provider’s pre-consultation guidance offerings is their follow-up procedure. Follow-up may be as simple as a message delivered to the user’s inbox summarizing their diagnosis, prescription information, and care instructions/next steps. Patients should be prompted with the option to send this information to their primary care physician, and the results should also be stored locally to provide a more personalized member experience over time. Lastly, a great telemedicine provider will ask members about the quality of their experience, to ensure that the service was high caliber and enjoyable for the user.

Is the telemedicine easy to use?

A simple, refined member experience on a centralized platform are the hallmarks of a quality benefits product that employees will be eager to utilize. It can be hard to find a genuinely modernized and effective benefits experience, so discovering one will win you points across the board. Everyone in your workplace, from the newfangled techie to the older employee whose age is beginning to catch up with them, will thank you for simplifying their healthcare experience. Asking the right questions about your telemedicine provider will ensure you find the one that your employees won’t be able to live without.

4 Reasons Why Selecting The Right Doctor Is Critical

4 Reasons Why Selecting The Right Doctor Is Critical

When sickness strikes, which doctor do you choose to visit? If you’re like most, you’ll ask family members and close friends for recommendations for selecting the right doctor. If you’re ambitious, you’ll go web-hunting for reviews or even consult your insurance carrier for suggested providers in the area. Most people think these recommendations will find them the best doctor for costs and quality, but they would be mistaken.

Relying on word-of-mouth does not ensure you’ll end up in the right doctor’s office. For insurance carriers who give a list of suggested providers, their primary concern is not quality patient care. For your friends, most will be able to tell you if a doctor is friendly, but won’t be able to gauge medical competence. For websites that rate physicians, most don’t have enough visitors to give an accurate portrayal of a provider.

There’s so much you may overlook by relying on these limited sources of information. It’s doubtful that the doctor you find by asking around has the highest success rates, has a pleasant bedside manner,  takes the time to get to know patients personally, has knowledge and expertise in their treatment field, maintains sanitary facilities, and most importantly, is cost-effective in their treatment decisions.

Frankly, we do more research when choosing our homes, cars, and universities than when selecting a doctor. The problem is a wrong choice of healthcare provider can end up costing us a lot more. Here’s why:

What Happens When You Choose the Wrong Doctor?

 

1. You Might Be Overcharged

Unlike doctors in Europe, US doctors do not have fixed salaries. They benefit financially from running expensive tests on their patients and going through high-cost treatment plans. Don’t get me wrong– not all doctors are profit-maximizing machines. In fact, most of them genuinely care quite deeply about their patients. Still, when it comes down to individual care decisions, even the most empathetic doctor is faced with financial incentives that push them towards overtreatment and overly expensive tests.

Healthcare reform advocate David Goldhill finds that Medicare spends twice as much in Dallas, where there is a plentiful supply of healthcare providers per resident, compared to Salem, Oregon where physician supply is less abundant. Physicians who have fewer patients coming through their doors tend to order more tests and treatments to keep their practices full.

Physician overtreatment does not only arise from a pure profit motive, but also from fear of legal consequences. An entire industry of medical malpractice litigation has emerged, leading doctors to order more tests and procedures than is medically necessary. This behavior is primarily a protective measure against lawsuits or a phenomenon known as “defensive medicine

2. You’ll Be Taken Advantage Of, Information-Wise

“Informational advantage” is the upper hand that healthcare providers naturally have over their patients, due to their extensive medical training. This knowledge gap gives authority to physicians. When the doctor tells us a specific test or treatment is truly necessary, we aren’t usually in a position to deny it. Also, doctors can quickly overwhelm their patients with too much confusing information, and on the other end of the spectrum, failing to provide enough info surrounding their treatment, leaving the patient blindly following orders.

Another realm where patients lack information is pricing: few people know exactly how much medical services will end up costing them. The health insurance system makes accurate prices for medical care unclear.

The combination of medical providers benefiting from high-cost treatments and patients’ disadvantaged informational position means that physicians can (to an extent) generate demand for their services at will, a phenomenon called physician-induced demand. Choosing the wrong doctor, one that regularly exhibits this type of behavior, is costing you even when you don’t realize it.

3. You Could Fall Victim to Aggressive Advertising

Do you find the commercials on TV promoting certain medications to be annoying? It turns out that doctors have it way worse. Pew Research reports that while pharmaceutical companies spent $3 billion in 2012 marketing to consumers directly (mainly through TV ads), they spent a crazy $24 billion marketing to physicians.

Pharmaceutical companies market to doctors through several methods. These range from free drug samples, mailings, web and journal ads, and most concerningly, “detailing,” whereby drug sales reps promote their products face-to-face to physicians and even go so far as taking them out for meals or giving them gifts. In 2016, there were a total of 71,000 pharmaceutical sales representatives in the US. That’s almost one for every 14 doctor’s in the USA.

4. A Brand Name Pill Might Increase Your Bill

In the same vein, you could end up with a physician that routinely prescribes expensive brand-name drugs. In some cases, these brand-name drugs may even be less effective than generic alternatives. What’s more concerning is the fact that most physicians are in the dark about the costs of the very drugs they prescribe. They lack the information to compare prices and effectiveness across drugs, leading them to write prescriptions for drugs they are most familiar with, AKA brand-names that are heavily marketed by pharmaceutical companies.

A ProPublica analysis guided by Harvard researchers reveals that doctors who receive payments or other rewards from drug companies prescribe different medications than doctors who don’t, and the more money a doctor gets from drug companies, the more likely they are to prescribe brand-name medications. In other words, many physicians have loyalties to the pharmaceutical industry and prescribe expensive brand-name drugs to show support to the companies that offer them education, gifts, and generous rewards for participating in promotional activities. We all know drug costs are rising, and avoiding specific doctors goes a long way to control these costs.

How to Find the Right Doctor

The right doctor is someone whom a physician would trust with the care of their own family. How then can we go about choosing the best doctor available who can meet our needs? A healthcare guidance platform may be just the answer.

HealthJoy uses both artificial intelligence as well as old fashion legwork to ensure that we recommend the best provider to our members. Our healthcare concierge does the deep digging using reputable and accurate sources so that you don’t have to break a sweat when looking for your next doctor – this takes an average of 1-2 hours per recommendation.

First and foremost, HealthJoy’s concierge verifies the objective facts. It looks at several indicators of a physician’s quality: we search state boards for lawsuits or other red flags, we make sure board certifications are up to date, and we are also wary of doctors who are heavily influenced by drug company payments. Next, we look at the number of referrals received by the provider, as well as the number of times they have performed a particular procedure. We also review the rankings of their medical schools/residency programs, and the number of years they’ve been in practice.

The next item on the list is cost-effectiveness. Choosing the provider with the best price has a massive impact on the savings earned by both yourself and your payor (your self-insured employer and/or insurance carrier), and we check prices for all parties involved.

We then go the extra mile to find a provider that fits your personal preferences, creating a recommendation that is highly-tailored to your individual needs. We consider everything from gender, language, and age preferences, to checking the physician’s distance from your location, in-network status, and scheduling availability.

The Bottom Line on Selecting The Right Doctor

Your friends may (or may not) be able to provide you with excellent restaurant recommendations, but most of them will not know how to assess a doctor’s medical competence and cost-effectiveness. The best doctor does not over treat their patients, leverage their informational advantage for financial profit, or prescribe medications based on loyalty to a pharmaceutical company. However, not every doctor exhibits these traits, which causes the cost of care to vary wildly between Physician A and Physician B.

It is intimidating to navigate through all these moving parts on your own, so we understand why a simple recommendation from your neighbor might be your desired method for choosing a doctor. As you’ve read, though, this shortcut will probably cost you. Thankfully, HealthJoy’s artificial intelligence-powered concierge uses an algorithm to compile all the essential details about a provider, so finding the best doctor is just one tap away on your smartphone.

The Secrets to Winning the Battle for Top Talent

The Secrets to Winning the Battle for Top Talent

Steve Jobs was a brilliant leader who understood the need to hire top talent. He once said, “I noticed that the dynamic range between what an average person could accomplish and what the best person could accomplish was 50 or 100 to 1. Given that, you’re well advised to go after the cream of the cream, a small team of A+ players can run circles around a giant team of B and C players.” The data seems to back this up. In a study published by McKinsey & Company, high performers in complex white collar jobs were over 800 percent more productive than other employees. Winning the battle for top talent can have a huge payoff.


These days with unemployment so low and high performers always in higher demand, recruiting is harder than ever. More than two-thirds of companies hiring for full-time positions are having difficulty recruiting for just open positions; this doesn’t even take into account trying to get the best talent possible. So, what’s a company to do? Companies need to make sure they have all the basics covered like competitive salaries, employee benefits (with HealthJoy preferably at the center of those benefits), flexible work schedules, maternity leave, and profit sharing/stock options. We talked to a few companies to see how they went above and beyond the basics to hire top talent.

Jose R. Costa
CEO
For Eyes by GrandVision
36,000 employees / 7,000 stores


Employees can make or break a business organization. That’s why it is critical to the success of a company to find, recruit and retain the right talent. When it comes to hiring, we usually look for entrepreneurial-minded individuals who possess an inquisitive nature and are bold enough to provide their opinions and ideas. Regarding attracting that top-level talent, we use a variety of strategies.

It all starts by offering a thriving corporate culture that encourages teamwork and inclusion. After all, we want top professionals to want to work for us. We recently rolled out our new corporate culture at For Eyes and at the core of who we are is the concept of meritocracy. We hire and promote based on performance and merit. This means everyone in our company has the opportunity to get ahead and advance as long they work hard, have a solid track record and bring interesting ideas to the table.

To identify top talent, we always use the same approach. We look for candidates both at a local and out-of-state level. A perfect balance can be achieved by finding qualified professionals at top schools (and companies) while building strong relationships with key local organizations. A successful business organization is built on diversity. Our employees come from different backgrounds, exposing our company to a variety of viewpoints and unique insights.

Detavio Samuels
President
Interactive One (Radio One)
Over 1,000 Employees


We have five methods for attracting top talent:

  • Give them a playground to find their genius.  Top talent has their pick of the litter; consequently, it is key to recruit top talent for roles that align with their gifts and passions and will enable them to unleash their personal magic on a daily basis.
  • Commit to full transparency.  During the interview process, each side should commit to providing all of the information—good and bad—to help each other make the best decision.  No company is perfect and top tier candidates appreciate and trust those companies who are as willing to be upfront with their flaws as they are about the benefits of working for the company.
  • Inject purpose into their day-to-day roles.  People want to be inspired to come to work. When businesses infuse purpose into what they do, they give talent a common reason for being and motivation beyond just making money.
  • Build a company culture that stands out.  Given people spend more time at work during the week than they typically do anywhere else, it’s imperative that companies are purposeful in the design of their corporate culture.  Culture should be a differentiator for the company, as well as a filter for what type of top talent thrives in your organization.
  • Develop brands that matter. Top talent is attracted to brands that stand out in the marketplace and are making a meaningful difference in people’s lives.  Consequently, some of the best recruiting work you will ever do will be the branding work that puts you on top talents’ radar in the first place.

Adrian Ridner
CEO & Co-founder
Study.com
100 employees


Today’s employees, particularly Millennials and generation Z, care about changing the world and want to work for companies that are making an impact. At Study.com, we highlight our purpose and the effect we’re having on the community to help attract top talent. During our recruiting process, we tell candidates about our Working Scholars program, which allows select residents in the Bay Area get a no-cost college degree. We also make sure our overall mission of making education affordable, effective and engaging is at the forefront of all our initial talent conversations.  Potential new team members become inspired by what we’re doing to help not only our community but learners everywhere. These talented candidates want to join our company so that they can help make a difference. They want to know that they’re truly helping others and that their work makes an impact on the society at large.

Ian McClarty
President
PhoenixNAP
200 employees


The battle for tech talent is relentless. We implemented a recruiting video about six months ago as part of our employee hiring strategy. I can already see the improvement in the quality of talent. Tech talent wants to like feel like they are a part of the team. Using video as a magnet in the recruitment process helps young candidates feel immersed in the culture of the company. It is comforting, engaging and convenient to their lifestyle.

Tech talent can spot phoniness instantly. In providing a recruiting video, potential recruits receive a genuine sense that people enjoy working at the company, can be themselves at work, and collaborate well with each other.  They prefer to work for companies that embrace the latest technology and sets itself apart. A recruiting video displays technologically savvy and employee-focus.

Heidi Mausbach
CEO
Ervin & Smith
75 employees


Many leaders look first to throwing money at the problem. They either try to compete on pay or by offering cool perks they think will improve the culture like foosball and beer. Neither gets at the root of the problem – which is making sure you have a strong employer brand and employment value proposition (EVP).

When considering how to recruit top talent and increase employee engagement, I sum it up in three steps:

  1. Develop your employer brand. Start by revisiting your purpose and core values. If you haven’t created an employer value proposition – the foundation for aligning what you say with what you do – do it now.
  2. Evaluate your employee experience. Intentionally build every aspect of the employee experience – leadership, environment, operations, technology and tools, and culture – to tie back your employer brand and EVP.
  3. Deliver on your brand promise. When employees know what to expect because you’ve communicated your values and built an experience that emulates them, you’ll find they’re more engaged and more productive.
Healthcare Guidance: Employers Best Hope to Tackle Rising Costs

Healthcare Guidance: Employers Best Hope to Tackle Rising Costs

Companies are losing the battle against rising healthcare costs without healthcare guidance. Costs are continuing their steady climb with annual increases this year forecasted at 4.3 percent – double the 2017 inflation rate – according to the National Survey of Employer-Sponsored Health Plans. The sticker shock continues!

The situation isn’t any better for employees, 40% of whom fear the lack of clarity and transparency in healthcare according to a Prophet survey. The same number of people also believe that the healthcare system is more concerned about money than their well-being. It’s not hard to see why they feel this way; out-of-pocket costs are expected to increase by 7.2% this year. The average expense is set to hit over $5,200 in 2018.

Why Are Healthcare Costs So Crazy?

There is waste everywhere you look. We’ve used the analogy that the consumption of healthcare is similar to visiting a restaurant with a menu that has no prices. People consume whatever is recommended without any thought of costs – until it’s too late. This way of consuming healthcare has got to end.

A few examples of the waste that is pervasive in the healthcare journey:

  • Costs for an MRI can vary by 10X, even with in-network providers
  • American physicians say that up to 30% of medical services are unnecessary
  • Patients Overpay For Prescriptions 23% of the time
  • 28% of men and 17% of women don’t have a PCP
  • The wrongly vetted PCP can recommend services that are 2-3X higher in price

The Kentucky Hospital Association said that 58 percent of hospitals reported losing more than $100,000 annually per employed physician.  Why do you think they would lose money by employing them? Because the affiliated hospitals generate almost $1.5 million per physician each year through tests, procedures and prescriptions according to the Merritt Hawkins’ 2016 Inpatient/Outpatient Physician Revenue Survey.

There are so many pitfalls within the healthcare system that it’s impossible to expect employees to make the right decision on their own. It’s no wonder costs are out of control.

Healthcare Guidance: Helping Employees Make Better Decisions

Providing employees with a concierge and healthcare guidance service can seem like a luxurious perk – and it is – but the secret is that it can also drive down a company’s healthcare costs. WIN – WIN!

Employees Win – Using a healthcare guidance app like HealthJoy simplifies the healthcare experience. Employees are no longer at the mercy of the overly complicated healthcare system. They have a single place to turn to when they need to use their employee or healthcare benefits. We are a neutral third party that’s always looking after the employee’s best interest to get them the best quality of care at a fair price. We typically save employees a few hours and hundreds of dollars a year dealing with healthcare. Our use of artificial intelligence and virtual assistance technology allows us to be proactive in our recommendations and outreach.

Employers Win – All our employers have achieved a positive ROI within 90 days using our service with a mean return of 4.5X. Several highly engaged clients have hit as high as 15X. Our offering uses a hybrid approach of live concierge that’s supported by an AI-driven virtual assistant that will help your employee make better healthcare decisions. We’ll even save your human resources department time spent administering your employee benefits.

Taking Command of the Employee Benefits Experience

Individual employee benefits vendors traditionally manage their customer service, but the quality is low. Employees complain that they might be on hold with an insurance provider for an hour in the fourth quarter or get suspect recommendations for service. Human resources spends hours every month helping employees navigate the experience rather than focusing on the work they want to address.

HealthJoy changes this model and becomes the first stop for all an employee’s benefits needs. The platform combines online doctors, healthcare Concierge, bill review, Rx savings, benefits wallet and more into an easy-to-use app that employees love. We have hundreds of cost-containing strategies that we use when recommending any service. Our members have given us a satisfaction rate of over 95% and bundling our service will even increase the Net Promoter Score of your existing health insurance plan, regardless of the offering.